Express PassportReviews of expresspassport.com

The worst service ever. Everything they claim to be on the website is a scam. The services your claiming to pay for is a scam. I got the opposite experience and services they claim. You’re paying for their expertise, trust, customer service to get your passport but yet no one can ever reach a single person working for this “company”. They claim on the website “help every step of the way” that’s a JOKE. I have not been able to reach a single person for MONTHS. I have multiple tickets open, have called multiple times, messages the Facebook account. Someone answered back days later and said “I'm so sorry and hope one of our representatives would have reached out to you by now or you made contact by now. I said actually no, not at all. And they never responded! As I write this -I’m on hold again as I wait for anyone to answer. I have waited for 47 minutes before just to get no response. After all this and finally getting my passport package sent out. They sent it back with no reason indicated what I was “missing”. I called many times and inquired for help before sending it so this wouldn’t happen. I also have no idea what I could have been missing as everything is there.I’m going to end up missing my best friends wedding now. I started this process with them back in April needing it by October. It is now the end of July.

This is one of the worst experiences I’ve ever had with a business. I took the forms they sent me to get authorized for my new passport and the passport office said they couldn’t authorize my forms this company was so suspicious. When I called customer service they said to try again and if it didn’t work I could get a refund. I tried again and the passport office said no. Ever since the last customer service call every single one of my calls has been dropped after an hour of being on hold. Currently on hour 4 of trying to get the REFUND THEY PROMISED ME.

I did a cancellation request to receive a refund and still have not received any communications on the update of my refund. I used this service against my better judgement because I had urgent travel plans. I see why this site gets so many bad reviews. The process to receive a refund should be just as easy as it is for them to charge the card. I will not be using this service again and recommend no one use this site. No matter how long they have been in business and they will surely state it in there response, they do not have the best customer service.

DO NOT BUY FROM HERE. I ordered my passport in May and it’s still not here. I even paid extra to have it expedited! I’ve had to delay one trip already and I’ve tried to contact support numerous times. I’ve yet to speak to an actual person. I’ve waited hours on the phone to have no one answer. This is the worst business I’ve ever seen. I probably will have to cancel my trip in late July now since I don’t think it’s going to come by then. Do not do what I did.

Assuming passport services were delayed because of current employment, holiday and postal interruptions, I submitted my paperwork with expedited fees May 10th via FEDEX. On May 14th I received a text from you offices advising documents had been "submitted to the government for processing." And, then everything went silent! NADA! NOT A WORD from you! I wrote to Russell Varecha on June 17th (38 days later) requesting information and updates. NADA! NOT an acknowledgement or a word from him. Later that afternoon I was advised via email from Angela Cobanov that my passport had been "suspended" because it was missing a social security number. That was it! So much for service. I tried again AND again AND again to have someone in your offices help me through this process. Ultimately, I did finally get some direction from a Facebook person and after almost TWO months, 60 DAYS, and countless hours on telephone waiting lines received my passport. Two trips were cancelled and I never heard back from you. You were eager to take my money however once that was done ... is was sayonara! You are the WORST and I hope this helps others stay away from YOU! Sayonara!

Little to no information for what is needed or how the process works until you fork money over. There are no passport agents around with appointments inside of a month. I've been on hold for the better part of an hour, but they are allergic to their phones it seems. Needing a refund ASAP, but I doubt they possess the professionalism to correct the issues. Give literally anybody else your money.

horrible reviews i will never use you. good thing i checked

I completed the form online for an expedited passport but wisdom tapped me on the shoulder. I called instead to ask certain qualifying questions. Was on hold for an extended period of time - no answer - so I hung up; felt it necessary to read reviews regarding this company. I find it very interesting the common thread which appears in all the reviews is that this agency is a "scam". What is further of interest is that - when they reply to the dissatisfied customer - their answers vary from: "We have been in business for 10 years", the next reply "We have been in business for 13 years", then the subsequent reply, "We have been in business for 15 years". This inconsistency, ALONG with all the SCATHING reviews should be enough to denote this as a non-reputable entity. Prior to paying for ANY service and adding your personal information ---DO YOUR HOMEWORK!