ExpressMed.comQuality Health & Wellness Delivered. We believe that customer service is one of the most important parts of a business and work every day to help our customers however we can to meet and exceed their needs and expectations.Shop NowContact UsRead Our Blog
ExpressMed.com (expressmed.com) has 2,157 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Personal Care · Costa Mesa, California
Excellent
Personal Care · Fountain Valley, California
Excellent
Personal Care · Westlake Village, California
Excellent
Personal Care · Los Angeles, California
Excellent
2,157 approved reviews, newest moderated first
Steve P.
THE ORDER GOT HERE AT LIGHTING SPEED.
Response from ExpressMed.comSep 9, 2021
Hello Steve, We are glad to hear that your package was delivered promptly and on time. Thank you so much for your feedback! Kind regards, Your ExpressMed Customer Service Team
Bill M.
Good prices, fast shipping.
Response from ExpressMed.comSep 13, 2021
Hello Bill, We are delighted to hear that you received the products quickly and you’re pleased with our pricing. We value your business and positive feedback, thank you! Kind regards, Your ExpressMed Customer Service Team.
Mary S.
Great service and so glad to have these masks for my husband.
Response from ExpressMed.comSep 13, 2021
Hello Mary, Thank you so much for your wonderful review! We love hearing how we help our customers like you get the supplies you needed. We look forward to your next visit! Kind regards, Your ExpressMed Customer Service Team
{First_name}Greg
The only edit is GOOD BY. I have found another company who want my business and I will be making a $158.00 order with them on the 2oth. I had been a customer of ExpressMed since April of 2013 and recently for the first time I have had an issue with them. I placed an order via the internet and received a confirmation email of the order only to have them refuse to honor the sale. Per their response to my inquiries the advertised price was an error on their part and they would not honor the sale. I will be looking for a reputable company to replace them for my future business.
Response from ExpressMed.comJun 10, 2020
We are sorry for any confusion, please note we have correct the error that was on our apart. Unfortunately, we were unable to send any further product as we explained because the item was listed incorrectly therefore even if we processed a reshipment you would receive the incorrect qty once again As a result we issued you a full refund.If you have any other concerns with your order, feel free to contact us via phone at (877) 822-2719 Monday-Friday 6:00 AM-5:00 PM PST or you may also email us at [email protected].
Linda D.
Product was not as I thought it’s usable just thought it was something different
Response from ExpressMed.comMay 7, 2020
Our apologies that the item was not as expected, we'd like to learn more about your situation and what exactly is different. Our dedicated customer care team will be taking care of you personally. We should be reaching out to you shortly and we hope to find a solution that makes you smile.
MrsC
BUYER BEWARE!! Customer service is horrible!!! We received the wrong item. The return policy requires an RA# to be given by the seller. After my request for an RA#, I received question after question in a total of 11 emails (SO FAR) and started over ten days ago. We did get a confirmation that our purchase qualifies for a return. Still, no RA# or return instructions were given. Got the runaround!! THIS SITE IS SET UP BY A RIP OFF ARTIST AT BEST!! Must be they are hoping we will give up so they can keep our money.
Response from ExpressMed.comMay 7, 2020
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity to discuss this further with you.Our dedicated customer care team will be taking care of you personally. We should be reaching out to you shortly and we hope to find a solution that makes you smile.
R. M.
I have been trying to contact ExpressMed for the last week to return an item that I no longer need in fact I haven't even opened the box. I understand that covid-19 had to do with the shipping but the customer service for this company can only be described as horrible (I was forced to remove the other word used to describe). I have followed all of their so called contact instruction and no response. All I want is to return my order and get a refund so I will never have to deal with this company again!
Response from ExpressMed.comMay 7, 2020
We are sorry to hear that you had a negative customer service experience. After reviewing your account, we did not notice any previous correspondence indicating that there were any issues with your order. We value our customers and would like to assure that each and every one of them has a pleasant experience when reaching out to our customer care team.Our dedicated customer care staff will be reaching out to you personally. We hope to resolve this to your benefit and earn you back as a customer.
Rodney R.
Express Med. Provides the product's I need and is shipped discreetly and received inside of 7 days or less.
Response from ExpressMed.comMay 8, 2020
Hello Rodney, Thank you for your positive comments. We are so glad to hear that you enjoyed your experience with us! We hope your next order is just around the corner. Call us if there is anything we can help you with.