ExpressMed.comQuality Health & Wellness Delivered. We believe that customer service is one of the most important parts of a business and work every day to help our customers however we can to meet and exceed their needs and expectations.Shop NowContact UsRead Our Blog
ExpressMed.com (expressmed.com) has 2,157 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Personal Care · Costa Mesa, California
Excellent
Personal Care · Fountain Valley, California
Excellent
Personal Care · Westlake Village, California
Excellent
Personal Care · Los Angeles, California
Excellent
Showing 71 reviews with 3 stars · Clear filters
Richard A.
Too long to deliver
Response from ExpressMed.comOct 18, 2021
Hello Richard, Your order was placed on 10/14/2021 and is out for delivery today via USPS tracking number 9400111108435123633935. Our standard turnaround time as shown on our website is 3-5 business days. We apologize greatly for any inconvenience caused. Please let us know if we can be of further assistance. Have a wonderful day.
Sharon W.
Your product is good, but your website is NOT user-friendly. I had to call Customer Service numerous after YOU changed things. I am most disappointed that you no longer offer the delivery option of every THREE weeks. I had to settle for four weeks. Sharon Wallace
Response from ExpressMed.comAug 13, 2021
Hello Sharon, We are still making improvements and we will forward this to the right department to take into consideration moving forward. If you wouldn't mind explaining what issues you experienced with our website that made it not user friendly for you, we would greatly appreciate it. Please feel free to contact us at 877-822-2719 or by emailing [email protected]. We hope you have a fabulous weekend.
Carolyn M.
I need to return the tray because it doesn’t fit our walker, but I’m still waiting for directions and a return label. I was told I would get an email. It’s taking too long to process.
Response from ExpressMed.comJun 18, 2021
We want to sincerely apologize for your negative experience with us. We did just resend you the return instructions. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call at 877-822-2719. You can also email us at [email protected] and we will get back to you promptly. We look forward to hearing from you and earning back your business.
DOMINICK T.
You should be using UPS not the US Post Office , they are incompetent
Response from ExpressMed.comApr 30, 2021
We want to sincerely apologize for your negative experience with us. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call at 877-822-2719. You can also email us at [email protected] and we will get back to you promptly. We look forward to hearing from you and earning back your business.
Lucinda
Ordering on the internet has been very frustrating for the last few years...used to be very easy and fast but more recently I have gone back to phone orders after repeated failure and frustration with the on-line thing. The live people have been courteous and helpful. The products arrive quickly and have been of good quality. Thanks for being there live and not just on-line.
Response from ExpressMed.comApr 1, 2021
We're extremely sorry that you had to face such difficulties with our website. We pride ourselves in maintaining the highest quality standards for our customers. We sincerely apologize for any inconvenience caused.
Masha S.
We were disappointed that the large chin strap was not large enough for my husband's head. He is still using an old one of yours that has adjustable Velcro straps, both on top of the head and on the neck. We received your permission to return this chin strap, but as of today we did not receive a refund.
Response from ExpressMed.comApr 30, 2021
We want to sincerely apologize for your negative experience with us. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call at 877-822-2719. You can also email us at [email protected] and we will get back to you promptly. We look forward to hearing from you and earning back your business.
Joan *.
I ordered the hebok cushion and received it but the pump wasn’t included. I called customer service the same day and left a message but no one has called back
Response from ExpressMed.comMar 23, 2021
We left you a message yesterday 3/22/2021 and today 3/23/2021. The item you ordered does not come with a pump.
Peter C.
If I knew beforehand that product was MAKE IN CHINA I would not have ordered it!!
Response from ExpressMed.comJun 23, 2021
We are so sorry to hear that you are displeased with the origin of manufacturing of this product. We work hard to provide the best customer service and products to our customers. Please let us know if there is anything further we may assist you with.