ExpressMed.comReviews of expressmed.com

Response from ExpressMed.comFeb 14, 2020

We understand your frustration with this matter, We understand that you needed your items promptly and recognize our fault in the miscommunication. Due to the current Pandemic, we have thousands of orders needing to cancel, again we apologies for the delay in informing you. We are sorry for the inconvenience that was caused and hope in the future we can provide you with a better experience while shopping with us. If you have any further questions or comments, feel free to contact us via phone at (877) 822-2719 Monday-Friday 6:00 am-5:00 pm PST or you may also email us at [email protected].

Response from ExpressMed.comFeb 26, 2020

Thank You for giving us a shot, and even more for leaving us this review. We will strive to deliver great experiences consistently and we can’t wait to see you again.

Response from ExpressMed.comMay 6, 2020

Hello Jill, We would like to extend our sincerest apologies for the recent rise in price. The manufacturer had raised their prices so we, in turn, had to do the same. We do try and keep the lowest prices possible for the items we sell and hope to offer you a better experience in the future.

Response from ExpressMed.comFeb 12, 2020

Hello Sylvia, We regret to inform you that due to the ongoing Coronavirus pandemic. Many of our FLU related products such as Masks, Sanitizers, Gowns, Gloves, etc. ran low / out of stock before our up-to-date stock numbers could be reflected online. Due to the sudden demand and massive flood of orders, we now lack inventory to fulfill your entire order. As a result, your order was canceled and fully refunded back onto your original form of payment at the time of cancelation. We're extremely sorry for the inconvenience and have since put some safeguards in place so that this doesn't happen again, thank you for your understanding. We sincerely apologize for the delay in communicating this information to you. Our customer care team is having to contact a few thousand customers, one by one.

Response from ExpressMed.comFeb 26, 2020

We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. We are delighted to hear that we were able to resolve the issue and greatly appreciate your honesty. Thank you so much for your wonderful review! If there is anything we could assist you in the future feel free to contact us.