TockReviews of exploretock.com

They use high pressure sales. I said no so many times and they kept pushing and showing up. After doing onboarding of one location, I realized that it's not a good system. They are contract and $$ driven. Read the reviews. No one is happy.

Scam do not use

Horrible- used it for a single reservation- spent the rest of the night dealing with spam email and text.

This company uses a "bait and switch" sales approach that's, thankfully, not very common in SaaS any longer. We evaluated and chose Tock for our startup restaurant and bar to handle reservation waitlists and integration with ticket and table management via the Toast POS system. The system was billed by sales during the process as supporting our integration requirements, then, once the implementation was complete and we tried to integrate with Toast, we were told we'd need to pay more to get what we were told was included in our package. As well, the sales process is very high-pressure and glosses over questions. Our first alarm bells went off when the sales person made excuses for not being able to demo features we asked about (but he assured us were included as we expected). Sadly, we should have listened to our gut instincts and never signed up. Now we have a system we cannot use and Tock support is defensive and uncooperative, only wanting to push us on paying more to get what we want and pushing us to use paid events via their system so they can get the credit card processing fees per transaction. They have been acquired twice in short order by Squarespace and now again by American Express. The sentiment from them is clear that they put locked-in contracts and unnecessary revenue generation above product usefulness and good relationships with their small business customers.

Tock gift card was a great gift! We used it to book exclusive reservations at our fav restaurant for our wedding anniversary that we have been trying to get into for so long!! I’m happy to grease the wheels if that is what it takes for the experience we want. Everything has a price if you are willing to pay!! Lol

Horrible company DO NOT USE. They do not care about small business, just their bottom line. I will never recommend. I haven't use their platform in just under a year, want to cancel, and they are going to charge me $1400 to get out of my $199 monthly contract.

I found out that I had to make my reservation for a lunch through Tock. So I did, using a credit card that I hardly ever use. 5 days later, I get a notice from that credit card company that there there were 2 fraudulent charges on that card out of California. I don't use that card locally at any stores and again hardly use it. Very suspicious. Won't be using Tock anymore.

Great place!! The food is excellent with a reasonable price. The ambiance is very good , with added touches like decor and comfortable seating. Additionally the service is top-notch, with attentive staff catering to your needs throughout the dining experience.