Thousand: A cool urban style design driven bike helmet you actually want to wear. Dedicated to doing good. Committed to safety. Official Online Store.
Thousand (explorethousand.com) has 31 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
Excellent
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31 approved reviews, newest moderated first
biker B.
I bought a new helmet after my son had "borrowed" it some time ago. Unfortunately, the shipping company mis-sorted it and it is now sitting idly in a warehouse in MI, protecting no heads. Fortunately, the customer service at thousand recognized the hopeless plight of the helmet and moved to send a replacement in its stead. My noggin can rest easy.
Alexandre A.
Amazing customer service, great products and high quality helmets. I 100% recommend them. They are very reactive. Best helmet company 🫶🏻
Jeff
Amazing helmets! Fantastic customer service! These guys are the best, I highly recommend!
Kabira L.
Amber provided exceptional customer service. She was friendly, responsive, and quickly resolved my warranty issue. She even helped me choose a new helmet color and made the whole process easy. Thank you, Amber!
Stephen
So far it’s been a disaster awful customer service We ordered the wrong size by mistake literally two minutes later contacted customer service to ask them To change and that’s where it’s started to go wrong for some Reason they cannot cancel An order which makes me wonder who is the actual manufacturer of these helmets and maybe they are just a generic model The manager was bordering on arrogant I’ve never experienced such poor service a company is only as good as they are dealing with issues and these are deffo a 0 Anyway when the wrong helmet arrives we will now have to go through the faff of returning it !!!! Just so pointless
I.R.
I've been trying to get a human to respond for 6 months. Their LLM is bad at its job and after it says it will need a human and to wait 2-3 days I never hear back. The helmet might be good, I don't know. It's too big.
L. H.
Die Rückabwicklung ist nicht darstellbar. Ich musste Pay Pal einschalten. Ich einen Kauf der Helme aus organisatorischen Gründen nicht empfehlen. Der Kunde wird für dumm verkauft.
Demokrit
Absoluter Betrug. Nach wiederholten Anfragen, mir doch bitte einen Retourenschein zu senden (es liegt bei der Sendung keiner dabei), wurde ich erst mit billigen Ausreden von wegen "wir müssen das Label erst bei unserer zuständigen Abteilung anfragen, was einige Zeit in Anspruch nehmen kann" hingehalten und erhalte jetzt überhaupt keine Antwort mehr. Ich kann nur dringend davon abraten, dort einzukaufen.