ThousandReviews of explorethousand.com

I lost my helmet by an accident - but kept my head ok because I wore an thsd helmet. My contact to the customer´s service was perfect - immediate answers, friendly persons who cared and helped. Wonderful team ! Thanks a lot for all.

I now have 4 helmets (technically 6 with family's other ones included) from Thousand that I rotate through to better match the colors and styles of my various custom bicycles I ride. They're all built well and IMHO, they're the coolest ones around stylistically as well as being safe. I have a large head and rarely find bike helmets that fit correctly, but the Large in both the Heritage 1.0 and 2.0 fit exactly right with the dial all the way out. The only issue I had is that the patented "pop-lock" logo button cover had to be re-glued after several years of owning and using the 1.0. But even when I had that issue, the customer service I received was excellent!! They were super responsive and went above and beyond to help out this big Thousand fan; making me support them even more!

Kundenservice, wie man ihn sich wünscht! Wir sind vom Kundenservice von Thousand wirklich begeistert. Auf unsere E-Mail wurde unglaublich schnell reagiert – freundlich, unkompliziert und vor allem absolut kundenorientiert. Besonders beeindruckt hat uns, dass unser Helm selbst nach vier Jahren völlig problemlos und kostenlos ersetzt wurde. Keine langen Diskussionen, kein Hin und Her – einfach eine schnelle und kulante Lösung. Genau so sieht für uns echter Service aus: schnell, unkompliziert und immer im Sinne des Kunden. Ein großes Kompliment an das gesamte Team von Thousand. So schafft man Vertrauen und langfristig zufriedene Kunden. Vielen Dank – besser kann Kundenservice kaum sein! Dirk

I am waiting for a refund for a delivery that never arrived - I have been waiting 5 days for them to respond to an email - I would never buy from this company again due to their unresponsiveness

Had a warranty issue with a helmet. Quick to resolve and accommodating.

I have a large head, and most helmets fit strange. But this one takes the biscuit. It’s a reasonable fit, but total mushroom. Also surprisingly heavy. Wasn’t impressed that it came in a box on its own. I get the company is trying to be eco, but it feels like one of the few times where bubble wrap makes sense. The hunt for a light, low profile helmet in a size large continues… hopefully the return process goes smoothly - which is a burden as it means going to post office and paying for a tracked return. Feels like a good quality helmet though.

I had a great experience with customer service. The tightening dial on the back of my daughter's helmet fell off. Thousand immediately responded to my email asking for a replacement part by sending me a new helmet. They were quick and reliable, and my daughters have loved their products!

i purchased a thousand helmet around covid. it's still functional but aesthetically displeasing so i purchased a new one a couple of months ago. Completely understandable that a helmet would become worn by use especially being that it's worn under the sun. The glue on the second helmet i purchased started to give away which caused the lip of the helmet to fall off. i reached out since the helmet comes with a 1 year warranty. they had me send them a picture of the helmet and on the very next email they confirmed that they were sending me a free replacement helmet. Great company. Great warranty.