Explorer Ventures Liveaboard Diving FleetReviews of explorerventures.com

Response from Explorer Ventures Liveaboard Diving FleetJan 7, 2024

Kerin, thank you for leaving us this feedback on Turks & Caicos Explorer II! Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We're thrilled we helped to make this Christmas unforgettable, and what a treat to see the humpback whale!! We’ll continue striving to provide exceptional liveaboard holidays and making every trip remarkable. Hope to see you onboard again soon!

Response from Explorer Ventures Liveaboard Diving FleetJan 7, 2024

Hello Czar, thank you for sharing your 5-star review of Caribbean Explorer II. We’re glad to hear that you enjoyed the crew, food, dives and guides so very much! We all work very hard to provide exceptional liveaboard holidays and are happy that we made your trip fantastic! We look forward to diving with you again soon.

Response from Explorer Ventures Liveaboard Diving FleetJan 7, 2024

Thank you for this 5-star review! We're thrilled to hear that we delivered top notch on all details for your experience aboard the Tiburon Explorer in the Galapagos, and in helping to book your next trip too! We put a lot of effort into making our liveaboard holidays safe, enjoyable and as relaxing and as it can be for our guests. Making it the trip of a lifetime for you, is the best we could hope for! Thanks for the support and please come dive with us again soon.

Response from Explorer Ventures Liveaboard Diving FleetJan 7, 2024

Hi Ruth, thank you for sharing your 5-star review from Humboldt Explorer. We're delighted to hear that you both enjoyed your trip in Galapagos Islands, and that you got to see all the amazing sites and marine life! Your safety, comfort, and providing excellent customer service are top priorities for us and we're glad it showed! Come dive with us again soon.

Response from Explorer Ventures Liveaboard Diving FleetJan 7, 2024

Cara, Thank you for the 5-stars! Your A+ review is a great way to let us know we’re on track for creating the best liveaboard holiday for our guest's. We appreciate you taking the time to give your feedback about your time and experience aboard the Tiburon Explorer in the Galapagos Islands. We look forward to diving with you again in the future!

Response from Explorer Ventures Liveaboard Diving FleetDec 27, 2023

Hi Samuel, Thanks for sharing about your experience on the Turks & Caicos Explorer II. The crew and all involved on our team work very hard to ensure the whole experience top notch. It's great to hear that we hit the mark for you and that you had such a wonderful trip and enjoyed the crew, food and dives so much! A sincere thank you for recommending us in your review. Please come dive with us again soon!

Response from Explorer Ventures Liveaboard Diving FleetJan 9, 2024

Thank you for sharing your feedback regarding your recent experience on the Humboldt Explorer, both here and through direct communication. We take all feedback seriously, and your review has been forwarded to our Operations Management for their consideration. Our aim is always to deliver a great experience, and we appreciate your insights. The Humboldt Explorer is well maintained. We recognize that preferences in accommodations vary, and we value your input on this matter. We'd like to offer clarification on a few points: In tropical destinations, occasional sightings of insects can occur. However, the vessel has undergone fumigation, and all necessary measures have been taken to address this issue. Any minimal listing experienced was due to the differential onloading of fuel, a situation promptly rectified. Our staff was aware of these issues, and we appreciate your communication to ensure we were aware to promptly address them. Safety and comfort are paramount aboard all our vessels. Regarding your remarks about the diving guides, we are disheartened by your perception of their professionalism. Our team of experienced guides is committed to ensuring a safe and enjoyable diving experience for all passengers. Additionally, marine life and visibility are natural elements beyond anyone's control, and we empathize with the disappointment when conditions are not optimal. We understand there was a request regarding the choice of dive locations and depth. While we aim to accommodate guest preferences, our guides rely on their expertise, experience, and knowledge of local conditions to make informed decisions, ensuring safety and the best possible experiences for all guests. While it is rare to encounter conditions not conducive to extensive marine life sightings in the Galapagos, it can happen, and we understand the frustration it may cause. Your feedback is valuable, and we, and our partners in the Galapagos, continually reinforce training within our professional team, enhancing communication with guides and guests to improve the overall experience. Our fleet’s dedicated teams work diligently to provide exceptional liveaboard holidays, and we hope this information addresses your concerns. If you have further questions or comments, please feel free to reach out to us at [email protected]. Thank you again, and happy diving.

Response from Explorer Ventures Liveaboard Diving FleetDec 27, 2023

"Five-star diving, boat and crew!" is the very best we can ask for! Jennifer, thank you for sharing your great experience from Indonesia and choosing to dive with us. Come dive with us again sometime soon!