explodely.comReviews of explodely.com

Response from explodely.comApr 9, 2026

Hey, Thank you for your thoughtful and honest feedback. We’re glad to hear that our team has been there for you when you needed support and that you’ve found the platform easy to use and accessible. We want to assure you that Explodely and the sellers operate as separate entities. Whenever an issue is not resolved by a seller, we step in to protect our customers and honour our 60-day money-back guarantee. Your feedback is valuable and helps us improve Thanks again for your support! Team Explodely

Response from explodely.comApr 9, 2026

Hi Carol, We’d like to clarify that Explodely and the seller operate as separate entities. While we do our best to connect customers with sellers for quicker resolution, we always step in when needed to ensure our customers are supported. After reviewing your case, we can confirm that your refund has now been processed, even though the request was outside the 60-day period. Please allow a few business days for the amount to reflect in your account, depending on your bank. We appreciate your patience. If you need anything further, please feel free to reach out. Team Explodely

Response from explodely.comApr 8, 2026

Hey Sandie, We’d like to clarify that Explodely and the seller operate as separate entities, and pricing or additional costs are determined by the individual seller, not by our platform. Please be assured we always honour our 60-day money-back guarantee and in line with that, we can confirm that it has been processed from our end. It takes a few business days for the amount to reflect in your account, depending on your bank. Please feel free to contact us on the helpdesk if you need any further assistance and we’ll be glad to help. Team Explodely

Response from explodely.comApr 7, 2026

Hey Jerry, We want to ensure that we honour our 60-day money-back guarantee and take all complaints very seriously. We are not able to find your order using only your name. We want to support you and kindly ask you to send an email to [email protected] with your order details and we will refund your purchases immediately. Team Explodely

Response from explodely.comApr 6, 2026

Hi Teresa, We’ve checked our records and couldn’t find any support tickets from you regarding a refund request. We’d like to clarify that Explodely and the seller operate as separate entities, but we always honor our 60-day money-back guarantee. In line with that, your purchase have now been refunded. We do wish you had reached out to us directly, as we would have been happy to resolve this for you through our helpdesk. That said, we’ve ensured the issue is taken care of. If you need anything further, feel free to reach out—we’re here to help. Team Explodely

Response from explodely.comApr 6, 2026

Hi Tonja, We’ve reviewed our records and were unable to locate any support tickets from you regarding a refund request. Please note that Explodely and the seller are separate entities; however, we always stand by our 60-day money-back guarantee. With that in mind, your purchases have now been fully refunded. We would have appreciated the opportunity to assist you directly through our helpdesk, as we’re always happy to help resolve concerns. Nonetheless, we’ve made sure this matter has been taken care of. If you need any further assistance, feel free to reach out anytime. Team Explodely

Response from explodely.comApr 4, 2026

Hey Michael, We’d like to clarify that Explodely and the seller you purchased from operate as separate entities, and we do not control the seller’s content, communications, or offers. That said, we’ve reviewed your case and can confirm that all your purchases have now been refunded in line with our 60-day money-back guarantee. If you need any further assistance, feel free to reach out, we’re here to help. Team Explodely

Response from explodely.comApr 2, 2026

Hi Hollis, We’ve reviewed your tickets on our helpdesk and can confirm that all your queries were responded to by our support team. Additionally, your refund request was processed, and all your purchases were refunded on March 20th. Given this, the concern raised does not accurately reflect the actions taken, as a proper and satisfactory resolution has already been provided from our end. We’d also like to reiterate that we are a legitimate company and we always honor our 60-day money-back guarantee. Team Explodely