ExpediaReviews of expidia.com

I will never ever use Expedia again! Just like at least one more person here wrote about that they had to pay 80% of the hotel room even though they thought it was free of charge to cancel. I thought so to and was chocked when I understood I had to pay 80% of the fee even though I canceled 3 weeks ahead! I have booked trough booking.com and hotels.com several times and cancelled and never ever have I been charged like this. So I will tell all I know that they won’t do bookings with you. This is really bad service! Now they get my money and since I canceled several weeks before we were due to come they will for sure rent the room to someone else. I will do my best to let as many people as possible know how you act!!

Vi har bestilt en hotel i Berlin 15/4-19/4 2019 gennem Expedia. Vi står i den situation den 12/4 at en af os skal have en større operation og afmelder derfor rejsen den 12/4, vi får med det samme af vide at vi mister 80% af beløbet, men da vi bestilte stod der at der fra fri afmelding indtil samme dags morgen. Vi har nu kun fået 20% tilbage og det er vi meget utilfredse med. Vi vil aldrig mere bruge Expedia efter denne oplevelse.

A last minute trip booked to New York for my husband to see his very sick sister. Despite getting an email confirmation from Expedia to say the flight has been confirmed, when I went to do the online check-in I found there was no booking recorded. After speaking to the airline, they advised nothing was on their system. I then spoke to Expedia, who said everything was fine on their end and that I should speak to the company with my flight details. I explained I spent last 30 minutes giving them every single reference/booking/confirmation number I had and they couldn't find the details. The operative then said she'd call back after checking with the airline. When she called back and advised for some reason - she didn't know what - the flight out hadn't been booked, and instead of resolving the issue and booking a new flight, I've had to pay out further to get the flight. This is their proceedure while looking into it. I had no choice as the flight is tomorrow!!! When the operative took all my card details to book the flight they couldn't and said I'd need to go direct to the airlines website and do it myself. But the kicker is, 18 hours before I my husband is due to fly an automated email has come from Expedia telling us "Due to an error on our site, you had received a successful booking message, but one leg of the booking was in fact unsuccessful. Please note that you have not been charged by Expedia or the Airline for this failed portion of your booking." and instead of fixing it or calling immidiately, "If you wish to rebook the failed leg of your trip, please visit Expedia to rebook your one-way ticket." I wonder if I hadn't chased them in the first place, would I have recevied an email at all. Expedia have managed to make a very stressful situation extra stressful. We won't be using them again. A case has been raised by expedia to investigate.

Parto dalla condizione che ritenevo questa società leader del settore oltre ad un buon interlocutore preparato per effettuare un viaggio.. resto deluso dal ritorno del mio viaggio a Liverpool... organizzata l’andata da Napoli con passaggio e sosta di tre giorni a Monaco ... Aririvati a Manchester auto a seguito prenotata ... fino e qui tutto perfetto come in realtà i precedenti viaggi ... il ritorno sapevo di uno scalo di 21 ore con sosta a Londra ... meravigliato mi accorgo che parto da Munchester, arrivo a Londra LHR Hidro, poi ho un albergo prenotato a 55 minuti ... la meraviglia continua con la partenza il giorno dopo da Londra LGW Gatwick distante 80 minuti dall’albergo prenotato con due bambini e sei valigie a seguito oltre il passeggino. Chiamo Expedia nella mattina antecedente il volo di ritorno dove la prima operatrice dice di capire il mio stato di incassatura di comprendermi ma sentito il suo superiore dice che la prenotazione è datata 1 settembre e non è normale che me ne sia accorto sono il giorno prima della ripartenza. Incazzato al cubo Dico a quest’operatrice di voler parlare con il suo superiore il resto in attesa per 27 minuti dopo che mi si attacchi la telefonata. Richiamo questa volta risponde Enzo, cortese che dice di volermi aiutare, comprende anche lui l’errore dell’operatore che ha combinato il viaggio quel 1aettembre e mi propone due alternative a mie spese: uno Hotel ad Hidro Nelle vicinanze dell’aeroporto oppure un volo da Hidro la sera dell’arrivo per Gatwick hotel a Gatwick sempre a spese mie , reclamando poi al ritorno per un eventuale rimborso. Non è giusto Che un consumatore ,un cliente fidelizzato si affidi ad una compagnia che fa questo per mestiere pagando le giuste commissioni richieste e poi ricevendo un aiuto da zero l’unica cosa che dovevano propormi era visto che io reclamavo i bagagli seguito che il primo settembre avevo pensato di lasciare in sosta all’aeroportO non sapendo che poi sarei partito da un altro Aereoporto con due bambini piccoli valige e passeggino era un aiuto in questo senso quindi magari una navetta invece mi hanno proposto un’alternativa a spese mie che potevo trovare semplicemente su booking senza affidarmi ad esperti che sono risultati meno che scarsi per il mio itinerario . Quest’ultima esperienza per questo viaggio con Expedia ha messo il punto sull’utilizzo di questo operatore Internazionale di cui mi servivo spesso e che farò a meno per i miei prossimi viaggi . è uno schifo totale. Spero ci sia quel responsabile a Leggermi . Reclamerò con Altroconsumo di cui sono associato. Per qualsiasi problematica “ pesante” che incorrerò per questo ritorno riterrò responsabili l’operatore che mi ha servito il 1/9/2018, gli operatori a cui stamattina ho dedicato più di un ora della mia vacanza a telefono per reclamare le mie ragioni, e quel responsabile per cui sono stato ad ascoltare 27 minuti di musichetta ! Da Italiano mi vergogno del lavoro di miei concittadini , da consumatore e cliente deluso e poco . Antonio Iaccarino

worst company ever, Do not ever use this company They changed my flight after I have made my choice and before I paid and then they disregarded my complaint which was send within minutes after receiving my confirmation. Ignores complaints, total disregards of Danish legislation, even though they have a Danish webpage.

Do not book a hotel through these people. Utter Fraudsters. Will sell you a room that has no resemblance to the room or Hotel on arrival. Rooms so shockingly bad was almost funny. Couldn't stay there. They must be in cahoots with these shocking hotels. We never did get our money refunded.

I booked flights to and from Lanzarote at an advertised cost of £307, when going through the webpages to pay for the trip we were given an option to pay for hold luggage at £60. Later we noticed that this only allowed for the bags going one way, so we went back a few steps and removed the baggage option. The cost went back to £307 on that page, we moved through that next few pages to pay for the flights and when the invoice came into our mailbox the price we were charge was £367, the baggage had been put back on. I contacted their customer services straight away to ask why and was asked to email my invoice to their customer services. The next day i received an email saying it was not their problem, so tough luck basically!! This is shocking customer service, even if we took baggage with us we would need to pay a further £60 to bring it back. What a rip off. I would not recommend anyone to use Expedia if that’s the way they treat their customers.

Very bad website