ExpediaReviews of expidia.com

Booked a hotel room for two nights. Expedia changed the booking to a "buy one night get one free," but doubled the cost of the first night to make up the money, without telling me about it. I had to leave the hotel after the first night due to issues with the hotel. The hotel was willing to refund my stay but since I booked through Expedia I had to contact them. Expedia said since they over charged me for the first night and "gave me a free second night" I was not entitled to any refund. Biggest rip off company out there.

Booked a hotel well in advance. Paid upfront as non-refundable. Arrived at the hotel after an extremely long stressful journey to find it closed. Later on return home contacted Expedia for refund and compensation. So far after a good few days have received an email saying `'the money is being held by the hotel as it was non-refundable." Obviously not my responsibility that the stay was cancelled via the hotel being closed and not my issue with the hotel it's Expedia as they took the booking and my money. Such a shame as until now I've had no issues with Expedia everything has gone super smoothly in the past. Will never use again absolutely disgraceful.

väga halb seltskond

Pre-covid I booked a hotel in Venice for April 2020. Obviously had to cancel and spoke to the hotel. They were great and advised they had cleared the refund with Expedia.Expedia now advise me that I have a voucher for a future stay which must be used within 12 months. I won't be going to Italy within 12 months as I have Leukaemia and a low immune system but still no refund. Money before morals. Don't trust these people. Just try sending them an email!!!!

Buenas tarde, estoy intentando comunicarme con ustedes y nada de coger la llamada, me han cancelado más de 5 vuelos de un viaje familiar que tenemos y la aerolinea dice que hemos pedido reembolso cuando no es así, queremos que nos den una explicación y nos resuelvan este problema lo ante posible, espero su pronta respuesta.

I ahd the same experience with a hotel booking in New York, the weekend the city shut down. It was impossible to get through on the phone to Expedia, so i canclled the hotel direct. They sent me a confirmation and stated that NO CHARGES were applicable and i should claim my refund from Expedia. I probably spent 30 - 40 hours on hold, calling at all hours of the day and night 9but at night India takes the calls....). Over and over until I finally reached a live person after 3 weeks.She called the hotel and confirmed - no charges and then it was supposed to hear back within 24 hours. never happened. After my midnight call to india - same story, confirm with hotel 9while I am on hold) and same promise - except now reply to e in 72 hours. never came either, so finally i claimed a refund by way of VISA card and after same hassles they gave me the credit - which of course Expedia could challenge. if they do, I will go to Small claims court, which I can do bc I live not too far from heir headquarter. Never, never, do business with them. Try booking flights and hitels direct, that will be my mantra from now on.

Mit bedste råd må være: bestil aldrig rejser eller hotelophold gennem Expedia/Hotels.com. Jeg og min ægtefælle samt et vennepar havde bestilt 2 hotelværelser i Lissabon, men aflyst pga. coronakrisen, og efter megen korrespondance blev vi lovet en kupon til et senere ophold indenfor 12 måneder fra modtagelse kuponen for vores booking, med henvisning til det konkret bookingnummer, omfattende de 2 værelser. Af en mail før kuponen kom, fremgik det at "we vill be granting 100 % of the amount paid as a credit for a future reservation with us". Da vi modtog kuponen var der imidlertid henvist til "vilkår og betingelser", hvoraf det fremgik at rabatten kun gælder for 1 værelse, uanset om der er booket flere. Og der udstedes intet tilgodehavende, hvis købsprisen er lavere end beløbet på kuponen. Det var jo ikke det, der var blevet lovet os. Desuden er det ganske umuligt at komme i skriftlig kontakt med Expedia når der forsøges gennem hjemmesiden, og en anden "indgang" medførte kun en svarmail fra en "unmonitored email address", der oplyser at man ikke vil få svar på mailen. Et telefonisk opkald førte kun til en Supporter, der ingen kompetence havde og ikke forstod at jeg klagede. M.v.h. Peter fra Horsens

It's already passed 25 days since I've tried to refund my money for a hotel in which I've never stayed. All this situation looks like a fraud and Expedia is doing nothing for investigate it. After another conversation with Expedia call center, it was promised that supervisor will contact me soon. I hope we could manage my issue in higher level of management, because client support is absolutely useless. From a customer service I hear only that they "trying to contact the hotel". They refused to provide me information for how long they will be trying to contact the hotel, how much time they need for the investigation. I booked Querini Palace Academia Gran Canal Hotel in Venice. According to the hotel's rules I had to contact them before arriving. I sent them messages via Expedia several times, tried to call, but nobody answered. In a day of my check-in I got a text message from the hotel that they cannot accept my reservation (I sent this message to Expedia customer service). The hotel refused an accommodation from their side, but anyway Expedia still don't want to refund money. I was not expected that with so many proofs of the hotel's fraud I have to fighting for returning my money.