ExpediaReviews of expidia.com

Expedia Customer service is terrible Just spent over an hour first with an online agent and second with a "supervisor" and their customer service approach is terrible. I never received confirmation of a hotel reservation that I made through them, so I booked another hotel instead through a different entity ("Bookings.com - which is so much better). It seems that Expedia booked the hotel and failed to send me a confirmation for that booking and of course I got a no-show fee from the hotel for not showing up for a booking I did not even know I had. Expedia tells me that a confirmation email was sent to me "the system automatically sent it to you" but they have no ability to prove to me it actually went out. They do not keep copies of confirmation email that they sent to me (convenient isn't it). I have not record of ever receiving this email confirmation. They tried to get the hotel to refund me, which the hotel will not and should not do. The hotel did everything correctly. I would think a company like Expedia would own up to this, but they will not. They said it is our "policy" to not compensate customers for mistakes that customers make. Whatever happened to the approach of "the customer is always right". I told them if they could show me the original email that they sent to me, then I would own up to this being my mistake, but they cannot prove to me they sent it because they do not keep records of communication with their customers. They actually had the audacity to question why it took me 19 days to call them (the booking was for July 1st) and had I called earlier they might have been able to convince the hotel to refund me. Again the hotel did nothing wrong and why would it matter when I called. I was on vacation and did not want to deal with this to I finished my vacation and returned home. Stay away from this company. There are so many other options for booking vacations.

A s**tty experience. I purchased tickets with them, and in the end, they turned out to be something different than what I bought—different airlines. I couldn't check in or choose seats, and the baggage was not included as mentioned when selling the tickets. The customer service does not handle anything.

Still not recieved my money back, despite the hotel issued a credit note (as it was so lousy that we did not want to stay there) - so expedia recieved my money but have not refunded them to me yet. It has been almost a month now. Never using them again.

Hotel booking cancelled due to covid. Coupon given for the full amount but when used to rebook I suddenly lost over $200. On complaining i got a coupon for the same accommodation which expires in Dec. No chance of using it as already booked. Absolute rubbish.

STOL IKKE PÅ EXPEDIA!!! Bruger dem aldrig aldrig aldrig mere igen!!!! Jeg bookede et hotel via EXPEDIA som var LUKKET OG SLUKKET!! Og Expedia har ikke fortalt mig at hotellet er lukket og de prøvede heller ikke at hjælpe mig. Og mens jeg er helt rund op gulvet og ikke aner hvad i alverden jeg skal sove eller hvor jeg skal hen kl 00:12, prøver taxi chaufføren at køre mig til et andet hotel 15 min. Længere væk, med håb om de ved noget, og gudskelov ankommer vi til et andet hotel som viser sig også at være deres. (De har en hotelkæde). For at kunne opholde mig på det nye hotel med All Inclusive som jeg i første omgang betalte for, skulle jeg IGEN BETALE ET BELØB PÅ OVER 5.000KR. JEG KONTAKTER EXPEDIA MED ET KVITTERING OG BEDER OM REFUNDERING, KAN DE IKKE GIVE MIG MINE PENGE TILBAGE!!! OG SIGER UNDSKYLD!!! ????? ET UNDSKYLD ER IKKE LIGE MED DE 5.000KR. SOM JEG BETALTE EKSTRA FOR !!!! 😡 Hver gang refusion sættes igang spilles der ben af en anden MEDARBEJDER!? Det mest tragikomisk er at de siger de er kommet i kontakt med det lukkede hotel!??🙄🙄 Giv mig dog mine penge tilbage!!! Lige nu holder de på mine penge og ikke vil refundere dem 😔😔 JEG FRARÅDER ALLE DER BOOKER IGENNEM EXPEDIA “”””LAD VÆR!”””” De er ikke profesionelle og fortæller absolut ingenting. Jeg kan simpelthen ikke beskrive min vrede😡😔 for jeg brugte 80% af min lommepenge på at betale for det nye hotelophold! Og kan heller ikke tænke på hvis nu taxi chaufføren valgte at sætte mig af i den lukkede hotel for der var INGEN. Og klokken var mange om natten!! De er pisse ligeglade med mig som deres kunde! Og jeg rejser ret ofte, så fra nu af vælger jeg aldrig aldrig jer igen for vil aldrig nogen sinde udsættes for sådan noget lignende igen!! Jeg er bare så rasende altså!! og det eneste de siger er undskyld🤦‍♀️😔😔 Det er bare ikke godt nok. Jeg håber og forventer at få mine penge tilbage EXPEDIA !!! Og afslutter dette kapitel for evigt!!

Expedia completely failed to provide support after having outbound flight cancelled by the airline and selling me an return flight with too short a connection time (50 minutes domestic to international), going so far as to tell me that if I didn’t accept the refund, they would refuse to put me on another flight if I missed my connection for any reason. Their solution was merely to try to push a refund rather than make sure I could conduct my journey as planned, even though I expressed flexibility in options, even offering to pay extra to make sure I had a flight, any flight, any time, any seat, and even a different date or through a different city if all else failed. They told me there was nothing available. Checking on expedia’s website itself, I found lots of available options, and asked them why they were telling me there were no flights or that they were all fully booked. They became a bit irate and refused to look into any options. All that would not have been so bad if they hadn’t kept me on hold and stringing me along during multiple phone calls for 45minutes to two hours, with twice promises that they would call me back to ‘check’ on what could be done. I pointed out to them that I had nothing to do with my outbound flight being canceled one week prior to the flight (airline issues), and that Expedia sold me the bundled flight to my destination with only a 50 minute connection time. I actually hadn’t complained about it, but rather they did, said ‘someone’ made a mistake to sell that bundle, but that they could only offer the refund rather that fix the acknowledged mistake. Fact, they never did call me back. After the second time of being told they would ‘call back’, and with only a couple days before the trip was to begin, I finally called the airline directly. The airline initially said Expedia had to fix it as they were the seller, but then ultimately did it themselves out of pity. So trip went on with a few adjustments (later connecting flight, and rebooking of cancelled flight for one day earlier) no thanks to Expedia. It appears that they only sell the products, but then wash their hands of any further responsibility after that. I fear that they cannot be counted on to help if any issues occur. With how complicated travel is becoming now days, the last thing anyone needs is unreliability in a time of need. Sorry Expedia, will book directly with airlines from now on. Problems can still occur, but at least I stand a better chance of getting them fixed.

This has got to be the worst experience I ever had with a vacation purchase. I made reservations through expedia for hotel and flight, it was fully refundable. But following my payment, I only received emails about the trip from Travellink and now it was nonrefundable. Hotel was fine cancelling, but travelling referred to another sub, named eDREAMS. This was not a dream, it was a nightmare. I lost 1500 dollars and got really angry because Expedia takes no responsibility - just refers me to their subs like eDREAMS, with call centers in India. I am shocked. NEVER again will I use Expedia.

After booking a 2 night stay in a hotel with expidia, all was going well until we turned up to find the Hotel derelict, it had been closed for 6 months, we was going to tring chillfest we had and paid for tickets pre booked and paid for taxis, total amount £500.00 tried all Friday night to find somewhere else but with no luck. Contacted expidia and they offered me a £50 voucher off my next booking. This company is a complete rip off I would stay away, 2 weeks later still nothing back apart for a message we are trying to resolve this for you.