ExpediaReviews of expidia.com

Very poor experience with Expedia. Their website and agent confirmed that breakfast was included in my booking, yet the reservation they sent to the property was “room only.” I was forced to pay again for something that was clearly advertised as included. What made it worse was the customer service. I provided screenshots, chat transcripts, and proof of the mistake, but kept receiving emails from different representatives asking me to repeat the same information. No consistency, no ownership, and no resolution. This feels like misleading advertising and terrible customer service. I will think twice before booking with Expedia again.

All I can say is that Expedia lied to me and took me for $1.500. No customer service. Made me pay $348 fee in order to receive my refund. Signed a DocuSign and even got a confirmation for refund number. They now say nothing. It just disappeared.

Confusing print out information. On the trip back, no one could find or understand the flight info. Got stuck In Chicago. Flown to a different destination. No bags, now I have to track down my bag, and go get my car at a different city.

Booked a hotel with Expedia, arrived to check in to find the hotel closed. Had to then book a hostel last minute (I used Expedia again), and Expedia refused to refund me on the original booking even though they could see I'd had to book a second place. As long-time customer with countless bookings, their zero loyalty policy is shocking.

Booked flight from Sydney to Seattle with Expedia using Air Canada. Air Canada cancelled all flights due to industrial dispute. Trying to get refund, Expedia say they can’t get refund as Air Canada have wiped ticket information, Air Canada won’t deal with me direct as I booked via Expedia. Shambolic customer service, cannot get a reply off anyone on the phone just a chat bot, I would never advise using Expedia for flight bookings, go direct to the airline as Expedia are no help when it goes wrong and they have your money

I purchased a round trip flight and the flight guarantee through Expedia, for my nephew to come visit. Something came up and he had to go back a week early. No problem I thought, glad I got the protection. WRONG. Because he "used half his ticket" and flew here, Delta would not honor a change, and Expedia (after an hour and a half hold bounce and hold) gave me $90 towards a new ticket, "if" Delta would honor it. They did. However, the protection was $45, and the flight was $250. Then I was charged another $300+ for the new flight. I should've just got the one way and dealt with the return later. It would've been much cheaper and no hassle. But now I know get the protection straight from the airline if you're going to get it. Expedia's protection is worthless.

They have NO customer support. They do not even respond to their facebook messages when "emergency" is mentioned in the text. They confuse their accounts with their partner's vrbo, and neither have accesdible customer support.

Vi havde booket en husbåd i Prag med 3 overnatninger. Hvis vi kunne give 0 stjerner ville det være realistisk. Der var beskidt og spindelvæv overalt både ind-og udvendigt. TV’et var ude af drift. Internettet var ude af drift. Der var kun varmt vand til 2 personer. Vi var 6 personer Et vindue var utæt Vi kontaktede udlejer efterfølgende omkring ovennævnte, men de er ikke vendt tilbage. Dårlig service og alt for dyrt ift. kvaliteten!