Simon
Absolutely appalling.
Like others, ordered a dog toy in early December. Still not arrived, tracking shows that it has been less than 100 miles from me for the last 3 weeks with no further updates. I do receive replies to e-mails fairly quickly but they just fob me off with promises of it being expediated. I've had no response to my requests for a refund so I've have raised a case via my credit card company.



