ExpansioyReviews of expansioy.com

If I could, I would award no star at all. I ordered a sewing kit, which took months to arrive. They didn't send me a kit, just a padded shape with an illustration on it - no embroidery threads, no felt shapes, no instructions, so not a KIT. I emailed Expansioy, who said that was what I had ordered. They could not send me a copy of my order. I am sure I ordered the complete set, because I am very wary of these Far East companies, having once received a storage bag for an item I didn't have. Several emails were exchanged, with the offer of a £4 goodwill refund. That was much less than I had paid, so I declined. Apparently that was the most they would refund, and paying more could cause the person to lose their job! I asked for the returns address but, like others, I was told it would cost too much to send the item. Last week, an email arrived, offering a full refund because of the delivery problems. Needless to say, I haven't received the refund, and they have reverted offering £4. Do not order anything from Expansioy!

Ordered, the supposedly indestructible dog bear (2 for 1) in December. In February, 1 bear arrived and a ball, made out of brittle plastic, with what looked like a screw sticking out of it!!! I took pictures of both, before putting the ball straight in the bin (clearly, very dangerous for any dog) I gave the bear to my dog and watched her tear it apart in less than 30 seconds. There was a plastic "bubble squeaker" inside, which could easily have been swallowed. I took a photo of destroyed toy too. I sent both photos to their customer service team, who offered a £2 "good will gesture", then offered £4, when I refused. I accepted neither. Apparently, despite them having photos of both products, they insisted that they needed to be returned to China (costing more than product value) to receive a refund! Bottom line, really nasty, dangerous products that should be avoided.

I order this dog toy before xmas, took ages to be delivered, tracking was all over the place. it was advertised as new unbreak-beear for heavy chewers a toy that could nit be destroyed. well after my dog having it for less that 5 mins, he managed to destroy. Paypal also didn't assist in this matter, which is very poor. BEWARE OF THIS COMPANY, THEY SCAM YOU AND YOU DONT GET YOUR MONEY BACK.

Took ages to come. Then when they arrived I’d bought 2 (one each) I gave the toys to our dogs and while I was putting packaging in the bin one of my dogs had already pulled the stuffing out of the toy and was choking! He vomited while we were removing the stuffing from his throat. I took photos of the torn toys but because I threw them (the toys with vomit) away I’m not getting a refund! I wish I’d kept the vomit and the toys and returned them! PayPal no help whatsoever!! We still count ourselves lucky as we could have lost our dog to these dangerous toys!

Bought an indestructible dog toy that was destroyed within 5 mins. Customer service appalling and not able to get a refund, I have to pay to ship it back to them for that which would cost more than the item. Do not buy from them!

AVOID AVOID AVOID Fake scammers take your money and fob you off saying they have sent item and to check with post office and neighbours. Erm i have a ring doorbell and it has not been to my house at all. I also ordered this indestructible toy on the 12/12/24 !!

Seems to be the common theme here. Ordered an indestructible dog toy just before Christmas, went for the special offer of two for approximately £24. I'm still waiting, that said a UPS driver rolled up the other day asking for £50 to deliver something, no idea what as he didn't show me the package..........

Waited for the Indestructible Dog play Bear Arrived a month later Took our dog 23 seconds to tear it apart. Genuine Chinese scam company, will not replace as per original guarantee because, and I quote’ “Dogs have sharp teeth” Offered us £2 refund on £16 toy. Awful awful awful. The reason why people mistrust Chinese products. Avoid. Would have given zero stars but not possible