ExpandiReviews of expandi.io

Hi so I used expandi and within 24 hours of syncing my account, linkedin completely banned me and shut my account down. Linkedin sent a message saying that the automation tools caused us to be banned. this caused our marketing to backslide and we're still not able to unlock our accounts after a week of reaching out to supports. I reached out to get a refund from expandi and let them know what had happened and to shut down the account. The only reply i got was "our finance team is out of the office right now but they'll be in touch next week some time". They sent an automated message with a link on how to deactivate my account. keep in mind i did chat with the human on this poor service and not a bot. i do not recommend using this tool unless you want to end up in a bad situation.

Customer Support Kings (Queens) - my support rep Patricija helped my peanut brain through a bunch of spreadsheets with a smile! The team is usually super quick to reply and always helpful

As a freelance recruiter, it has been a game changer. I was able to bypass the constraints imposed by LinkedIn's stringent connection request policies using Expandi, making it considerably easier for me to reach out to possible applicants. It has also enabled me to gain access to a new channel of communication other than regular email or phone calls. It is simple to use and quite strong. Outstanding customer service "Thank you Ignas of Finance for resolving my billing issue." I definitely recommend Expandi.

Chat help has been very helpful but but there are some bugs that've taken a few weeks for the tech team to work through (still ongoing) that caused me to pause my campaign. There are also a lot of nuances the user needs to be aware of to avoid duplicative messages being sent.

Chat help was fantastic. Wish I'd known about it 2 days earlier! The response was clear and fast and such a relief to clearly know what step to take to correct my error and get my campaign running again.

Walking through the platform was very intuitive and seamless. It's a great service and personalized attention that you get from every member of the Expandi Team. Very Happy and excited to be using this platform and with every interaction that I have with the representatives.

Patricija from the support team did an amazing job helping us with onboarding !! Highly recommended

I talked with Patricija today about an account verification issue I was facing, and she was incredibly patient and helpful! Answered quickly even when my replies were a bit delayed. Thank you so much Patricija!