ExpandiReviews of expandi.io

Gerda was excellent, explained everything well!!

I've been using the platform for several weeks now. I've previously used no less than 5 other tools for outreach on LI. This is far and away the best platform I've utilized. I've not even maximized my capabilities with the functions. Today I had my 1:1 with Neville. He was able to relate things to me very quickly. As I have a great deal of experience, it was awesome that he could meet me where I needed him to. To the management at Expandi: If you refrain from executing these 1 on 1's you will inevitably create more churn. Aside from the negative comments about payments (which hopefully you've fixed), it sounds like a lot of the grief has come because people didn't know how to use the platform. You have an exceptional product but that's not enough. You need customer support to help people become successful with the product. While I understand the cost involved with that, there needs to be some middle ground. I understand that accounts with 3 or more people get a CSM, you should still have someone check-in quarterly. Not sure if this is offered but it'd be highly valued by me.

Neville was polite and very informative. He did not a novice like me feel less important to Expandi. While I do understand that he had a time limit, he gave me more than enough information to prepare me to get the most out of the software. Now it's up to me to make the most of it. But it's comforting to know that they have a knowledgeable team willing to help along the way.

Great introduction, flexible in the availability of the instructors and creating beneficial insights why it is needed to set up a campaign a certain way.

The trainer was amazing and the onboarding session great to get me starting... I could not kickstart without it

Pros: The best part of this operation is the customer service. The leadership is clearly taking the feedback and customer experience seriously. I had a few interactions with their team and each time walked away impressed with how our team was treated. Thank you! In the software space, this is more and more rare. Your team and organization's investment is to be commended. Functionally, the system worked and helped us expand out presence. Cons: Onboarding was a little clunky but that was almost 18 months ago. I'm certain they have gotten a lot of that figured out since then. We ran into issues with messages getting marked as "read" without any interaction from my team so stuff was missed because the software's APIs overrode notifications. Eventually we changed out focus and left the LinkedIn strategy and abandoned this effort. That said, on the way out, their customer service was great. I would recommend Expandi get serious consideration from any team thinking about this solution for their operation. Thanks for the experience

Neville was really helpful. I'm excited to get to work on the items we reviewed.

As a new LinkedIn Premium subscriber, my account is currently unable to access the Premium features for some reason and I'm working with LinkedIn support to get that resolved. As a result, I was unable to utilize the Expandi.io 7-day trial. However, during my onboarding call with Neville today, I discovered all the amazing features available to me through Expandi.io and once my LinkedIn Premium subscription is fixed I plan to sign up.