ExoticsnacksReviews of exoticsnacks.com

Response from ExoticsnacksApr 7, 2023

Dear Timothy, Thank you for your review and we apologize that your mystery box did not meet your expectations. We would like to clarify that our mystery boxes are designed to provide customers with a unique and exciting experience by offering snacks and beverages that are not commonly found in their local area. While some products may be available in the United States, they may have a different packaging or use different ingredients that are unique to their country of origin. We understand that our mystery box did not live up to your expectations and we apologize for any disappointment caused. Our goal is to provide our customers with a fun and enjoyable experience and we apologize that we fell short in your case. We appreciate your feedback and will take it into consideration as we strive to improve our products and services. If you have any further concerns, please feel free to reach out to us and we will do our best to assist you. Thank you for your understanding and we value your business. Best regards,

Response from ExoticsnacksMar 12, 2023

Thank you so much for taking the time to leave us a positive review! We're thrilled to hear that your order arrived earlier than expected and that the process was quick and easy for you. We take pride in providing our customers with efficient and timely service, and it's wonderful to know that we've met your expectations. Your satisfaction is our top priority, and we're grateful for your kind words.

Response from ExoticsnacksMar 12, 2023

Dear Blake, We're sorry to hear that your recent purchase did not meet your expectations. We understand how disappointing it is to receive a damaged package, and we apologize for any inconvenience this may have caused. Please know that the damage to your products was due to mishandling by the carrier during transit. However, we take responsibility for the issue and would like to offer a solution to rectify the situation. Please contact our customer service team and we will work to resolve the issue as quickly as possible. In regards to the size of the products, we do list the contents weight of each item on our website to help customers make informed purchasing decisions. We apologize if this information was not clear to you and will take your feedback into consideration for future improvements. Thank you for bringing this issue to our attention. We value your business and hope to have the opportunity to serve you again in the future.

Response from ExoticsnacksMar 12, 2023

Dear Alisha, Thank you for bringing this matter to our attention. We're sorry to hear that your recent order did not arrive with all of the products you were expecting. We understand how frustrating it can be to receive an incomplete order, and we apologize for any inconvenience this may have caused. Please know that we take responsibility for this issue and we would like to resolve it as quickly as possible. To help us investigate and resolve this issue, could you please contact our customer service team with your order number and the details of the missing products? We'll do everything we can to make things right and ensure that you receive the missing items. Thank you for your patience and understanding. We value your business and hope to have the opportunity to serve you again in the future.

Response from ExoticsnacksMar 12, 2023

Dear Laura, Thank you for taking the time to leave us a positive review! We're glad to hear that you found our prices to be great and that you had a good overall experience with us. We apologize for any inconvenience caused by the slower shipping. We understand that timely delivery is important to our customers, and we're always working to improve our shipping times. We're grateful for your feedback and for choosing us for your needs. If you have any further suggestions on how we can improve our service, please don't hesitate to let us know. Thank you again for your support. We look forward to serving you again in the future.

Response from ExoticsnacksFeb 24, 2023

Thank you for your review and for trusting us with your business. We are so pleased to hear that we met your expectations and look forward to serving you again in the future.

Response from ExoticsnacksFeb 24, 2023

Thank you for your review and for bringing this matter to our attention. We apologize for any inconvenience caused by the missing item in your gift box. To better assist you with resolving this issue, please send us an email at [email protected] with your order details and a description of the missing item. We will do our best to resolve this matter as quickly as possible. Once again, we apologize for any inconvenience and appreciate your understanding. We look forward to hearing from you soon and resolving this matter to your satisfaction. Thank you for choosing Exotic Snacks for your gifting needs. We value your business and hope to have the opportunity to serve you again in the future.

Response from ExoticsnacksFeb 9, 2023

We're thrilled to have delighted your taste buds with our offering. Thank you for taking the time to share your positive feedback with us.