ExoticsnacksReviews of exoticsnacks.com

Response from ExoticsnacksAug 9, 2025

We’re sorry to hear your order hasn’t arrived yet and completely understand your frustration. Transit delays are unfortunately out of our control, as factors such as carrier intercepts or overloads can sometimes cause unexpected slowdowns. The estimated delivery date you saw when placing your order was provided directly by the carrier and is clearly noted as an estimate, not a guaranteed date. We recommend continuing to track your package using the tracking link provided in your shipping confirmation email for the most up-to-date information from the carrier. If you need further assistance, please reach out to us and we’ll be happy to help.

Response from ExoticsnacksMar 4, 2025

Thank you for your feedback, and we apologize for the condition of the chips. The chips you ordered are packaged in a tube, similar to Pringles-style packaging. Even with the best care in packaging, there is still room inside the tube for the chips to move around. This is a common issue with tube-style packaging. In fact, even if you purchase a tube of Pringles from a store and take it home, you’ll likely find a few broken pieces inside. When items are shipped, they go through various handling processes, and unfortunately, carriers don’t always handle packages gently. As a result, the chips can get crushed during transit, which is something that is beyond our control.

Response from ExoticsnacksOct 30, 2024

Thank you for your feedback! We’re glad to hear you enjoyed the chips, but we’re sorry to learn that the cans arrived crushed. We understand how important proper packaging is for fragile items. Your suggestion for better space management in the packaging is appreciated, and we’ll definitely look into it to prevent this from happening in the future. If you have any further concerns or need assistance, please feel free to reach out. We appreciate your support and hope to serve you better next time!

Response from ExoticsnacksSep 6, 2024

Thank you for your feedback, and we apologize for the issue you encountered with the Bubs Wild Strawberry & Pomegranate Ovals Swedish Candy. We understand your concern about the deformed pieces. This product is prepackaged using a machine, which sometimes can result in inconsistencies. We will take your feedback into consideration to improve our quality control. We appreciate you bringing this to our attention and hope to serve you better in the future.

Response from ExoticsnacksJul 17, 2024

I apologize for the inconvenience you’ve experienced with your order. We want to assure you that we value your trust and did not intend to question your honesty regarding the missing items. After reviewing your email correspondence, it appears there was an issue with the initial attachment of the photo proof, which may have caused some confusion. Once we received the clear image, we promptly investigated the matter and provided a resolution by issuing a refund for the incorrect item you received. Your satisfaction is important to us, and we appreciate your patience throughout this process. If you have any further questions or concerns, please feel free to reach out to us at [email protected]. We’re here to assist you further.

Response from ExoticsnacksJul 17, 2024

I’m sorry to hear about the issue with your candies arriving melted, making it difficult to enjoy them properly. We apologize for any inconvenience caused by the condition in which they arrived, especially with one of the jelly fruit candies being affected. We strive to ensure that all orders are carefully packaged to withstand transit, but sometimes external factors such as weather conditions during shipping can affect delicate items like candies. Please reach out to our customer service team at [email protected] with your order details, and we’ll be happy to assist you further and make things right.