ExonauteReviews of exonaute.com

Customer service, none-existent. Ordered a watch case band earlier this month, waited 2 weeks for it to ship, only to find the wrong band was sent and the band I received had a none working clasp as many have also experienced. I email exonaute regarding the issue and get absolutely no response other than an email with a return label. Would have loved an apology for the inconvenience followed up by some options on how to proceed but nothing not a single word just the return label. I send in the return and send a follow up email asking for an update and again radio silence. Zero communication. To add insult to injury, got an automated email this morning notifying me that my order has been partially refunded. I am not even being refunded for the shipping cost of this band I did not order. I hope you do better exonaute as this is not how you treat customers. Time for a card chargeback for my shipping cost and an ftc report

If I have to say anything about this watch case is just , WOW . The quality is very impressive all the details is definitely a plus . The look is amazing. Is very pricey compared with other options but is worth it every penny I’m so happy with this watch case and definitely I will recommend to my friends. Thank you for such quickly delivery. Definitely despite everything that I read about long wait for delivery.

I got the MW-02 Serrated for an Apple Watch 9. It is simply beautiful! I'm very happy with it. A piece of art!

I received my exonaute watch band under order #1641 on the 30th of January 2024 and found that the mechanical latch would not close (incorrectly manufactured). I contacted the company and, though the response was a little slow they suggested that I remove the faulty part and instead rely on the magnetic latch only, offering a 25% discount for the inconvenience. I attempted to do so only to find that the watch would unclasp itself easily. I followed up as I noticed the website had a different sized latch, asking if a replacement part could be sent instead... no luck, another few days to reply only to be told that the issue needed to be resolved in the re manufacturing process which they had not started and again, suggesting I keep the faulty product with the offer of a 25% discount. Fair enough I thought, but I can't use it so I asked for the details required to return the product to them and requested a full refund - 10 days later and I have had no response. Almost $300 down and nothing to show for it. All I want is a refund for a product that didn't deliver as promised.

HORRIBLE!!!! My wife pre ordered a watch band for my Apple Watch Ultra so that I’d surely receive it for Christmas 2023. Sad to say Christmas came and went. I emailed Exonaute to verify my order # 1797 and kindly asked when could I expect my watch band. I was told the first week of January. The first week of January also came and went. I emailed Exonaute agin. The response I got was the last week of January. Well, here we are at January’s end. No watch band!!! At this point I think I’m just going to ask for a refund. I’m not sure what the massive hold up is with this company and why all the lies and false hope are told to customers. But take it from me, PLEASE DON’T waste your time and money. It’s obvious these people don’t care about customer service. Good luck, you’ve been warned 🛑

I wish I would’ve read these reviews before I had to experience the same situation of paying for a product in November, and have yet to receive nothing but excuses. I have never dealt with such sorry Customer Service emailing out multiple tracking numbers yet never turning over the product to the company to deliver. Answering emails as if the we the customer has the problem. We shouldn’t have bought the watchband then we wouldn’t be in the situation. They are correct. I will never purchase anything from this company again.

Like the most recent reviews below, I had a similar experience with this company. I ordered a band for the Ultra back in Nov and the ship date kept creeping. Contacted "customer service" several times with zero response. I finally canceled my order and demanded a refund but had to threaten dispute with Visa before they refunded. No message, not contact, nothing, just a note that my order was canceled. I love to support new and small businesses but some of these people are just not meant for business. Now reading the reviews of people who actually received their band (the very few) Im glad my order was canceled, sounds like a classic overpromise/under deliver situation. Its sad too because this is not rocket science. Update after their reply: Their statement of "sending multiple updates" is categorically false. I received ONE update that moved the ship date from 10 Dec to 24 Dec. No such other update was ever sent (I didnt miss those as I checked all my inboxes, you just never sent them). You also never once replied to any of the e-mails I sent to you inquiring.

Ordered the MW-02 (Order No. 1393) )for the Apple Watch Ultra back in October. It finally arrived this week in January and I have to say I was horribly disappointed. I paid $200 for a watch band that didn’t even come with any tools to resize it or even any instructions and the huge pins for the links are not standard ones. The one tool it does come with is half a little flat head screwdriver for the watch casing that looks like a bit to a tool set. It barely got the job done. Then I discovered that the metal clasp doesn’t snap down well. Every time I take the watch off I have to smash it down at all sorts of weird angles to get it to snap in place and even then it snaps open if I move my wrist a certain way. Clasp also feels unfinished and snags on my clothing. Not exactly what I was expecting for a $200 product! Customer service also refuses to contact me back but had the gall to request a review so here I am!