ExonauteReviews of exonaute.com

Under new management, exonaute service was wonderful. Received my item rather quickly and customer service response was excellent. Always loved my Apple watch band. I have received lots of compliments.

horrible customer service, band fell apart and no contact since trying to reach out

It would appear that I'm in the same boat with other buyers here. Through preorder I purchased their largest most ornate and technically designed case/band for my 49mm ultra. I've worn the watch cased up in this configuration 20 X tops. I never used it for any other reasons than dress. Today I had a meeting and just happened to see what I thought was some dirt or debri in the clasp along the channel up the magnet. Upon a magnified view I discover the tiniest c-clips on the plant. Under further investigation I was able to determine they belonged to one of the many wristband pins. Whose genius idea was this. One of the c-clips had broken into three pieces. How they made their way to the clasp magnet is beyond me. Talk about luck. Also my pre order ship date was pushed back twice. The owner had claimed that the polisher was backed up. Nothing is polished on this chunk of arm ballast. Today I discovered that the website has been shut down and the phone number is no good. Currently theres a few reviews on the BBB that reports the business with an F rating. Thanks to BBB reviewer that posted the note about Trust Pilot. I do have an inquiry into the property managment company where he was running this fly by night sh:t show. I know it won't happen but I'd love to return this product for a full refund.

I have been looking at purchasing this watch for a few months. I finally made the purchase and when it finally arrived it was absolute trash. I would say it look liked a child assembled it but that would be an insult to the child. Extremely poor laughable craftsmanship. I have sent an email to the company but no response yet which from reading these reviews I don’t expect much. After reading the website further, I understand that they enforce a 20 percent re stock fee which makes this company seem like a scam rather than a company which believes in producing a proper good for pay.

No answer for customer service for couple months now. No good

J’écris partout et personne ne réponds ,une fois vendu vous vous en foutez du reste .Aucun service après vente

Ordered a band and have waited over a month. Sent five emails without a response. I want the band or my money back. I hate writing bad reviews! Order 2141

This company is a fraud. I bought a band from them in early June waited two weeks to get it only to get a broken band with a class that did not work. The band had scratches all over it also showing me this was something somebody else had returned already once or maybe more Times before. I contacted them. They sent me a return address label and I sent it back and they received it on 17 June. From that date, they have blocked me on every social media and email account I have. They are fraud. They are recycling, broken bands to take your bunny And block you and never respond back to your money. I have reported them to the Better Business Bureau, the federal trade, commission, through my credit card, and My next step is with their state Attorney General’s office for fraud. You have been worn. This guy is a complete scammer and fraud.