David V.
Customer Service is non existent and they do not deliver....
Exonaute have responded Changed rating from 1 to 4 ... credit where credit is due.... If you keep me informed then I'm a happy customer ! I purchased numerous products from Exonaute before Xmas 2023 on 3 orders. The in stock products were delivered , thanks you, BUT ..... I also ordered the new MW02 watch band that was going to be ready on the 14th Dec, then it moved to the 24th Dec, then I emailed and got a vague response of first or second week in Jan 2024. We are now in week 3 Jan, NOTHING ZIP NADA, no response to 3 emails...customer service is poor and I have no idea whether this is now a situation of trying to obtain funds by deception or whether they will deliver as there is no response to emails ! And there is no phone number .... you maybe a small company but there is no room to be rude to customers ! Oh and please explain to me why my order has not shipped but your website is showing stock in all sizes ? Hmmmm so obviously they’ve been delivered ? Order number 1743 as per email sent , 2 today , and others previously ...
Response from ExonauteJan 19, 2024
Dear David, it will not be easy to assist you with a one-star review that does not carry an order number at least. Feel free to email at [email protected], we respond to all emails under 48hrs


