Regenesis Equipment LLCReviews of exofreeze.com

Based on my experience, Regenesis Equipment/Body Evolution did not meet the expectations established during the sale. The transaction involved equipment and a promised launch-related service. The launch event did not occur as expected kept getting pushed out month after month, and we later developed concerns that the equipment supplied may not have been new or conforming to what was represented. After the equipment was returned, the parties entered into a written refund agreement dated June 12, 2026, for $10,500. UPS records show delivery on June 19, 2026. A $5,125 partial refund was credited to my account on June 26, 2026, but the remaining $5,375 remained disputed. Resolving the matter required hundreds of communications and efforts through various commercial and legal channels, including a dispute through Cherry. Once dispute was initiated, they ceased to respond or acknowledge any messages. I have tried to work with them for 12+ months to get this issue resolved. In my experience, management decisions associated with Lisa Ryweck—whom I understand to hold a controlling interest in the related companies—placed frontline employees in an extremely difficult position when dealing with customers whose expectations were not met. The process also caused significant financial, operational, and administrative strain for our business. Thomas Neito the CEO, while polite, really has no financial authority to make any decisions, regardless of whether he agrees with the customer or not. So make sure you understand that any words promised can be questioned later and may lead to non-performance if there is a financial aspect in question. I’m glad that others may have had positive experiences, but mine was materially different. Chelsea and other employees were professional and courteous in my interactions with them, and I do not attribute these concerns to their efforts. My concerns relate to management oversight, the sales representations, fulfillment of the promised services, equipment condition, and the difficulty obtaining the remaining refund. Prospective buyers should confirm in writing whether equipment is new, exactly what services are included, the launch-event obligations, inspection deadlines, and refund procedures before making payment. Even having written and signed documents, does not guarantee performance or courtesy from this company based on my experience. Ultimately, they do not care about you or what you have paid them, or what they owe you. Net result: 1+ years to recover my money, and frustration beyond anyone can bear communicating with these people. Please reach out to me directly if you want feedback, receipts of my claims or any sort of help in vetting this company. Proceed with caution. Check with the King county Attorney general as they already have complaints registered with them from others. While the complaint itself is not public, you know what you need to know to make decisions.

I ordered the Large ExoSkin from this company. I was sold the machine with a 3-month advertising package and a 1 year warranty. The machine itself is fine when it has worked but unfortunately the EMS has already went out twice since my purchase. I only received the machine and began using it in November 2025. The ad team kept postponing my ad launch and after finally sending me the ad to review it had not one but several typos. I was very disappointed. Out of all the leads they sent me, most did not respond to any of my messages, many who did respond were located in other areas of the country entirely, and only one of the leads they sent turned into an actual client. As someone who was sold this as a great way to start a business rather than an addition to an existing esthetician practice, I feel very misled and taken advantage of. Not only has my machine’s EMS been nonfunctional, but I haven’t even gotten a response yet to an email asking for them to fix it after messaging earlier this week. I was also told I’d have 24/7 access to a text support line but was blocked from the text support number after asking clarifying questions and them repeatedly accusing me of being “unprofessional” instead of providing me the support promised, which is incredibly ironic coming from the same company providing me ad copy littered with typos. I was also told after expressing interest in returning the machine that there are no returns allowed but promised that they would try to resell it for me. Months later, I have had no follow up on this and have continued to express interest in a resell possibility. I’ve been trying to sell this machine myself since getting it and realizing that the “professional location-specific advertising” promised was actually ads littered with typos and leads from out of state, the “text support line” was only until you asked questions that made them uncomfortable, and the “warranty” would require you to wait several days for a responses about your machine not functioning properly all while losing revenue from clients who already booked because your machine is not working properly. Additionally, I was promised that I would be the only one operating this machine within a specific mile radius of my business location, however, there is no contract whatsoever to guarantee this promise and I was specifically told that I could move my business and machine wherever I wanted when asking about this policy I was promised during the sale. I would recommend going with another supplier if you’re looking to purchase this kind of a device as they have just been horrible to deal with.

This company is a scam. They take your money, but don’t deliver what they promise. I was fired from my job because the information I gave my boss was exactly what I was told by this company. They lied about everything and they didn’t deliver on any of their promises. Now I’m out a job and my boss is suing them.