Regenesis Equipment LLCReviews of exofreeze.com

Chelsea was very helpful during my virtual training! Gave me some helpful tips to improve my skills! She is very knowledgeable and experienced! She’s a gem!

Based on my experience, Regenesis Equipment/Body Evolution did not meet the expectations established during the sale. The transaction involved equipment and a promised launch-related service. The launch event did not occur as expected kept getting pushed out month after month, and we later developed concerns that the equipment supplied may not have been new or conforming to what was represented. After the equipment was returned, the parties entered into a written refund agreement dated June 12, 2026, for $10,500. UPS records show delivery on June 19, 2026. A $5,125 partial refund was credited to my account on June 26, 2026, but the remaining $5,375 remained disputed. Resolving the matter required hundreds of communications and efforts through various commercial and legal channels, including a dispute through Cherry. Once dispute was initiated, they ceased to respond or acknowledge any messages. I have tried to work with them for 12+ months to get this issue resolved. In my experience, management decisions associated with Lisa Ryweck—whom I understand to hold a controlling interest in the related companies—placed frontline employees in an extremely difficult position when dealing with customers whose expectations were not met. The process also caused significant financial, operational, and administrative strain for our business. Thomas Neito the CEO, while polite, really has no financial authority to make any decisions, regardless of whether he agrees with the customer or not. So make sure you understand that any words promised can be questioned later and may lead to non-performance if there is a financial aspect in question. I’m glad that others may have had positive experiences, but mine was materially different. Chelsea and other employees were professional and courteous in my interactions with them, and I do not attribute these concerns to their efforts. My concerns relate to management oversight, the sales representations, fulfillment of the promised services, equipment condition, and the difficulty obtaining the remaining refund. Prospective buyers should confirm in writing whether equipment is new, exactly what services are included, the launch-event obligations, inspection deadlines, and refund procedures before making payment. Even having written and signed documents, does not guarantee performance or courtesy from this company based on my experience. Ultimately, they do not care about you or what you have paid them, or what they owe you. Net result: 1+ years to recover my money, and frustration beyond anyone can bear communicating with these people. Please reach out to me directly if you want feedback, receipts of my claims or any sort of help in vetting this company. Proceed with caution. Check with the King county Attorney general as they already have complaints registered with them from others. While the complaint itself is not public, you know what you need to know to make decisions.

Exceptional Wellness Technology and Outstanding Client Support As an owner of the Regenesis ExoDiode, ExoFreeze, and ExoPod, I can confidently say that these technologies have exceeded my expectations in every way. The Regenesis ExoDiode has become an integral part our laser hair removal service, helping us with the latest technology. The ExoFreeze delivers an incredibly effective cryo therapy experience, while the ExoPod provides a relaxing, restorative environment that supports both physical recovery and mental well-being. What truly sets this experience apart, however, is the exceptional level of service and support provided by Chelsea, the Client Success Manager. From day one, Chelsea has demonstrated outstanding professionalism, knowledge, and dedication. Her training was thorough, personalized, and easy to understand, ensuring that I felt completely confident using each device to its fullest potential. Chelsea consistently goes above and beyond to answer questions, provide guidance, and make sure every aspect of the customer experience is seamless. Her responsiveness and genuine commitment to client success reflect the high standards of the entire organization. The combination of innovative wellness technology and world-class customer support has made my experience with Regenesis truly exceptional. I highly recommend Chelsea at Regenesis and the devices ExoDiode, ExoFreeze, and ExoPod to anyone looking to invest in advanced recovery and wellness solutions. Five stars without hesitation.

This company has made the entire experience from researching the products, to purchasing and training on the equipment so easy! I truly feel that they want to see my spa business succeed in every way! I am so impressed by their follow up and always being responsive to me as their partner not just a customer!

I just received my second cryo device from this company, and I truly couldn’t be happier. The fact that I already have clients booked, again; speaks for itself and it’s such an exciting feeling to see everything come together so quickly. Expanding my business in this way has been a huge goal of mine, and hitting that milestone with a second unit feels incredibly rewarding. Working with Regenesis has been an amazing experience from start to finish. Their Director of Marketing genuinely knows what he’s doing, and it shows in every part of the process…from setup to strategy to making sure you’re positioned for success right out of the gate. I’ve felt supported every step of the way, which is everything when you’re growing and scaling. One of the biggest things I appreciate is that they provide a low-cost option that actually makes sense for business owners. It’s allowed me to expand without putting unnecessary strain on overhead, while still keeping my revenue strong and consistent. That balance is so important, and not something you find everywhere. I’m honestly just really excited for what’s next. This is only the beginning, and I can already see how much more growth is ahead.

I ordered the Large ExoSkin from this company. I was sold the machine with a 3-month advertising package and a 1 year warranty. The machine itself is fine when it has worked but unfortunately the EMS has already went out twice since my purchase. I only received the machine and began using it in November 2025. The ad team kept postponing my ad launch and after finally sending me the ad to review it had not one but several typos. I was very disappointed. Out of all the leads they sent me, most did not respond to any of my messages, many who did respond were located in other areas of the country entirely, and only one of the leads they sent turned into an actual client. As someone who was sold this as a great way to start a business rather than an addition to an existing esthetician practice, I feel very misled and taken advantage of. Not only has my machine’s EMS been nonfunctional, but I haven’t even gotten a response yet to an email asking for them to fix it after messaging earlier this week. I was also told I’d have 24/7 access to a text support line but was blocked from the text support number after asking clarifying questions and them repeatedly accusing me of being “unprofessional” instead of providing me the support promised, which is incredibly ironic coming from the same company providing me ad copy littered with typos. I was also told after expressing interest in returning the machine that there are no returns allowed but promised that they would try to resell it for me. Months later, I have had no follow up on this and have continued to express interest in a resell possibility. I’ve been trying to sell this machine myself since getting it and realizing that the “professional location-specific advertising” promised was actually ads littered with typos and leads from out of state, the “text support line” was only until you asked questions that made them uncomfortable, and the “warranty” would require you to wait several days for a responses about your machine not functioning properly all while losing revenue from clients who already booked because your machine is not working properly. Additionally, I was promised that I would be the only one operating this machine within a specific mile radius of my business location, however, there is no contract whatsoever to guarantee this promise and I was specifically told that I could move my business and machine wherever I wanted when asking about this policy I was promised during the sale. I would recommend going with another supplier if you’re looking to purchase this kind of a device as they have just been horrible to deal with.

I'm very pleased with my exoskin and my exopod that I purchased from Angelina from regenesis totally awesome customer service any issues they handle right away I text them Angelina gets right back with me their equipment has changed my spa here in Michigan I'm changing lives everyday and looking to open another med spa in Michigan real soon and very excited to purchase more equipment as I grow The name of my business is Rebodify Med Spa in Swartz Creek Michigan

I am incredibly thrilled and happy with my purchase from Regenesis. From the very beginning, their wellness solution consultant spent a great deal of time with me to ensure I was making the right decision for the equipment we were launching in our business. They truly listened, guided me thoughtfully, and went above and beyond to help secure 0% interest financing options, which I am extremely grateful for. Since receiving our equipment, the response from our clients has been phenomenal, they absolutely love it. One of the things I appreciate most is the free training and certifications that come with the purchase. They provided certifications for my entire staff at no additional cost, which gave us complete confidence in delivering these services. The live demos and ongoing Zoom trainings made onboarding seamless and extremely easy. On top of everything else, their customer service has been top notch. The team is incredibly responsive, supportive, and genuinely invested in our success. I couldn’t recommend Regenesis equipment more highly.