Alice R D.
STILL HAVE NOT RECEIVED MY ORDER
Still have not received my order. The seat can only be used with a cover and the cover is on back order. No options at all. Do not use this site.
Response from Express Medical SupplyJan 6, 2014
Alice We are sorry that this delay is causing you frustration. It looks like you ordered 2 items. The cushion you ordered does come with it's own washable cover and we can ship the Equagel cushion and cover tomorrow (Just let us know). It can be used without the additional, higher quality, cover that you also ordered. We tried to call the manufacturer of the higher quality cover (ROHO) today to get word of when this item will ship to us but unfortunately they are closed today for a weather emergency. Please do let us know if you would like us to: 1.Ship the Medline cushion and cover with the ROHO cover to follow. 2.Wait for both ordered items to ship at the same time 3.Change your order to just the Medline cushion and Medline cover 4.or our least favorite option, cancel the order. Customer Service Express Medical Supply Inc. 800-633-2139 M-F 830-5:00 Central Time www.exmed.net



