Meta M.
Containers not sealed; leaked in transit.
Urolux was purchased to clean, sanitize and deodorize my 100 year old Mother's catheter collection bags. The bottles had screw on tops, 7 of which were not tight. The packaging and paperwork were wet upon delivery and presumably some of the product was lost. More importantly, the containers were not sealed to provide the consumer certainty they were not tampered with. This is the first medical product I have purchased in many years that was not sealed, and I find this unacceptable. When I reported this to your customer service, her response was, we don't make it, we just sell it. If you don't want it, we will pick it up or you can call the manufacturer. Very unprofessional, in my opinion. I did call the manufacturer, and their response was no better. Disappointing.
Response from Express Medical SupplyJun 6, 2014
Meta Sorry that this product did not meet your expectations. This product is not manufactured in a way that includes an inside seal. We can issue a call tag and pick up the unused product and issue you a full refund. Just call customer Service (1-800-633-2139) to arrange for this product return. I know that the warehouse staff checks individual bottles of any liquid we ship out, even placing individual containers in zip-lock bags. Unfortunately, we do not check each bottle as mentioned above when the item is sold by the case. We rely on the caps being tight on a case quantities. Customer Service Express Medical Supply Inc.