Karen T.
Bad shipping causes missed medical doses
I checked "2nd day delivery" for which I was charged $17.70. No indication this would be FedEx. I did not receive shipment until the 6th day. If USPS had been indicated I would have chosen it since they work on the weekend and my shipment could have arrived possibly on the 3rd day, much more cheaply. In spite of the shipping problem, I'm happy with what I ordered.
Response from Express Medical SupplyAug 14, 2014
Karen Thanks for you note. We are happy that you received your item and are sorry for the shipping confusion. I see that you place your order on 7/31 late in the evening (almost 11 PM here). During the order check out there would have been a notice that would have informed you that with 2nd day delivery "Expected Delivery is August 5". It is easy to overlook that notice. I looked up the FedEx tracking information for your order and it indicates the package was left at the front door on Tuesday Aug 5 at 11:55 AM. We do appreciate you shopping with us. Customer Service Express Medical Supply Inc. 1-800-633-2139 www.exmed.net



