Maureen B.
Not urgent and lacking quality of care
I would say that the reception and admission staff who were the first two faces were both pleasant. Unfortunately, there was a problem with the intake that made that process more lengthy and I was standing at the counter throughout. Considering that I was there to have a bleeding wound on my shin treated, that was an issue. I shouldn't have been on my feet and the leg needed to be elevated with pressure. Also, the staff member who took my history made some rather significant errors with RX levels and dose. Some sort of triage would be advisable along with the first come, first serve format. No system is ideal, but from looking around the waiting area, it was clear that there was a hierarchy of need and urgency. Wait time was longer than an ER would have been under normal conditions, speaking as a former hospital administrator who monitored wait time for years. My major issues came with actual treatment. The male doctor I very, and I emphasize that since he merely stepped into the room by inches, had no bedside manner. It was also evident that English was not his primary language. He presented as neither wanting to be there nor wanting to be the one to treat me- or anyone else. I couldn't understand him very well, which didn't make the situation any better. When a practitioner was eventually sent in, she was slightly more pleasant, but had the same language and communication issues. She spoke English, but there was always a distinct feeling that there was a barrier and too much left to chance. Questions were not clearly answered and certainly not welcomed. When it comes to home care and essential information for the coming hours, days and forward, it's a matter of safety to have that clarity. I never had the feeling that she was listening to my concerns and taking them into consideration. That's paramount.