Larry W.
Product fine, delivery lacking.
Everything as stated, except that today the package arrived by U.S. Mail with a $6.15 postage due. They said Fed Ex put it in the mail system with no postage. So I give Express Medical an F for shipping practices.
Response from Express Medical SupplyAug 10, 2015
Mr Watts, We are sorry that this error happened with your order. It is our fault entirely. We do ship products using 3 carriers: (FedEx, UPS and USPS). Your package was labeled with a document tag for shipment with FedEx but was placed in the USPS out-bound stack in error. USPS did deliver the package (they do not always do this) and this just showed up at your address as "Postage Due". We will issue you credit back for the amount of postage you paid. Again, we apologize for the error and know that this may have clouded your first time shopping experience with Express Medical Supply. We will discuss internally and seek ideas that may help us avoid any such problems in the future. Customer Service Team Express Medical Supply www.exmed.net 800-633-2139