anita C.
Poor shipping service
I ordered my items on 12/13/17 because we're going out of town. All of the other times I have ordered the items arrive within in a few days. I found that they sent the package thru another shipping service where they are still sitting somewhere in Houston for the last few days. My advice forget saving a couple dollars to ship to a customer, and you won't lose a customer. If this happens again you will definitely lose a good customer.
Response from Express Medical SupplyDec 21, 2017
We are sorry that your order took longer than usual. Part of the delay was attributed to the high volume of packages that are being handled by every carrier .. UPS FedEx and USPS. We did not select to deliver by UPS because it was a less expensive carrier . If you have a preference of what carrier to consistently ship your packages and want to phone your orders in to our customer service line we can always ship by your preferred method. In our experience, around the Winter Holidays, all carriers have volume delays though. Note: Pkg was delivered yesterday 12/20 to front porch at 3:02 pm Customer Service Express Medical Supply 1-800-633-2139 www.exmed.net