Martin O.
Web site poor and no support availability
Web site poor: did not indicate that even though payment was approved by credit card issuer that the order was not completed. No method of being able to see confirmation or denial. Then no way of contacting the company for more than one working day: phone message: "we are busy - call later." !!. Then later voicemail but no response. Also no response to web message
Response from Express Medical SupplyApr 9, 2019
Hello Martin, thank you for your feedback. I am sorry you had a hard time reaching us, our customer care team is available Monday - Friday, 8:30 to 5:00 pm CST. If you need help with your order or need help processing a return, please call us at 1-800-633-2139. You can also email us at [email protected]. I am sorry that your experience was negative, I looking forward to hearing from you so we can help you resolve the issues you have had.