Paulette L.
Buyer beware
Buyer beware! Do not ever order here! I am so so sick and tierd of the people making excuses! I have spent hundreds of dollars at this site. Never get my order correct. Many times my stuff is damaged or expired. They staff is EXTREMELY RUDE. I have had it w/ this place! Today was the last straw! I called yesterday, to ask where was my order, since I ordered several weeks ago and still did not get my order. A Destiny ans. The phone, she is ALWAYS very rude w/ me. She stated nit in a nice way that my items were already shipped and arrived at my front porch on 2/18/20. I told her no I do not have the package! She then went on to argue w/ me how they track all packages! Ok, you can track all you want, that still does not change the fact I don't have my orders. She then raised her voice even more and said that" will look into the matter w/local post office" She then called be back this am, a started the conversation w/ this is Destiny w/ Express Medical this call is being recorded, the " the post of geotracted the 2 boxes that were left on your front porch and came back w/ 2 people live at your house you HAVE TO check and ask them that they TOOK your packake! Trace all your steps that day to now! Look in every room, car bathroom erc etc. First of all would you not think I already ask the other person that? I said I already asked her that I said she kept saying the same thing iver and over in a very threating way! I am the customer, do not ever ASSUME anything. I could nit believe what I was hearing! I have been very sick, just got got out of the hospital. Was at the hospital in the am ti get my treatment. Three nurses heard what she said! Don't talk to a customer that way. I own my own biusness if I talked to my clients like that I would have NO CLIENTS!. I don't ever write these kinds of reviews but I don't want anyone else to have the same kinds of issues. This is a recurring issue. But they sure can charge you for the items in a heartbeat! Ithen went on ti speak to someoneelse who told me a completly different story! Please save your self all the HEADACHES do not shop here! It is not worth the agrivation!
Response from Express Medical SupplyMar 2, 2020
Hello Paulette, thank you for your feedback, we appreciate hearing from our customers. I am so sorry to hear that you had a negative experience. If you would like to talk to us about this, we would love to hear more from you. Please call us at 1-800-633-2139 and ask for Chris, she is our manager and she would love to help you get this resolved. Thank you for taking the time to write us and for your orders. We look forward to hearing from you so we can work on solutions together.