Miss W.
The products are superior, but the customer service is non-existant!
The products are superior, yes. But as good as the products are, the customer service is equally HORRIBLE! Customers drive your business. No matter how good your products are, there are always competitors. And though I am only one, you have lost this customer to your competitors. Improve your customer service or you will be sitting on good products with no one to sell them to. My Experience: • 8/2: Order placed - Received a message that the processing time would be longer than usual (2 - 3 days) ...No problem. • 8/11: Order not received - contacted customer service via online form... Hopeful. • 8/13: Received a message that the order was lost during processing with an option for refund or reorder...Still hopeful. • 8/14: I wanted to confirm that this would not happen if I replaced the order...no response... Getting warm. • 8/14: Called the customer service number - stayed on hold for 20 mins (listening to that song that is basically a taunt...about being on hold all day) ... Getting warmer. • 8/15: Called again - this time on hold for 30 mins...same damn song. Then was sent to voicemail...left a message...Now I am hot. • 8/16: No call back. Request that the order be cancelled, and money refunded...Still hot. • 8/17: Message that the order is cancelled, and refund will be processed. No acknowledgement of the failures. Just a canned response...I am cool now because I will NEVER buy from you again.

