Andy G.
Customer service not responsive to my messages.
I received my first order. There was a slip enclosed saying that one of the items that I ordered was not available. I did receive a replacement item as the note said but I have not received a full refund for the discontinued item as the note promised. I sent your CS dept this message along with a scanned copy of YOUR note. No credit has been posted to my Amex account. Your CS dept probably has not read my emails as they send me canned responses that do not address this issue.
Response from ExhaleMay 1, 2023
Hi Andy! We sent you a substitution item. We received your request and processed your refund. It does take 7-10 business days for it to be reflected back to your account, based on your bank.

