Ex-Freight ZetaReviews of exfreight.com

Paula and Jaclyn are amazing! They are extremely responsive and knowledgeable.

I have been working in shipping since 2001, so I am aware that a large percentage of the job for anyone who is in shipping is dealing with shipping mishaps. That said, I know that there will always be shipping issues that come up, but the important part of who you are working with, is how they handle the mishaps. I will spare you the details on the shipping mishap, because, again, every carrier on Earth has mishaps each and every day, but I will tell you that Natalia over at ExFreight knows how to communicate effectively, and how to deal with the carriers and the shippers when it comes to a shipping mishap. Suffice to say that I was very stressed about a shipping issue that was causing the carrier to want to charge us storage fees for a shipment that was in storage because of a shipping mishap by the carrier (at no fault of our own), and Natalia stepped right in and rectified the situation and was able to ensure that we would not incur any extra fees. Instant stress relief. I have been working with ExFreight for about 10 years now, and with Professionals like Natalia looking out for me, I plan to continue to work with ExFreight for another 10 plus years...

Sarah Chung went above and beyond to provide me contact info for a partner company of yours after we determined the tranport quote I need is out of the norm of what Ex-Freight can handle.

Natalia has been super helpful in getting a difficult but important shipment moving smoothly. She keeps me fully informed and responds quickly

They never answer the phones, they change their rates without prior notice, they leave issues unsolved for months without answer, and they don't take responsibility for any of their mistakes.

Not sure what happened here, the truck never showed up, went to the wrong address and I would have never known it had it not been for one of the local print shop workers calling me to say there was a truck there asking for me. I called three times throughout the day to make sure the driver was en route but never got a return call and then my customer service rep left for the day without providing a solution. My freight is still sitting in the loading dock and we missed our receiving deadline because of this. Huge disappointment and waste of our time!!

Continuous support and guidance throughout the delivery. Much appreciated!!

Fantastic customer service and support from Carmen.