Marianne
BAD SERVICE
BAD SERVICE! I've been communicating with their LTL Operations Dispatcher and have provided ALL information so that the pick-up will run smoothly! BUT NO! The shipment is not picked up TODAY and was rescheduled for tomorrow!!!! DUE to his lapses!!!! This is the 1st shipment of my client and you guys RUINED it!!!! BADLY!!!!! NEVER AGAIN!!!!!
Response from Ex-Freight ZetaOct 25, 2019
We are sorry that your pick up was delayed. As you were made aware pickups from residential addresses with liftgates can be tricky due to availability on equipment. Additionally, you had requested a pick up prior to noon which increased the difficulty in getting a truck on time as the trucks are making deliveries in the AM and not picking up freight. We feel that we have not provided you with poor service and that the 1-star rating is not warranted since we made you aware of the difficulty in making this pick up with the stipulations and limited time frame applied to it.


