Ex-Freight ZetaReviews of exfreight.com

good assistance

my shipment was lost. i am not being paid out for the insurance value. i am really not impressed i did submit claim: RE: We’ve received your claim, Heinz van. XCover Reference: 7HE93-FJB36-INS. Freightos.com Shipment: S220311000001 .this was Monday 23/05

I have spoken with Claudia, Gavin and Noelle. Jennifer Anderson was also included thru emails where he caught a mistake on the BOL They have all been helpful, great customer service.

Been using this company for a while. Their service is great! Would highly recommend them. Thanks to Jill, Denise, Jen and the team for all always doing their best for us.

Mr Jose Velasquez was immediately responsive, helpful and polite when I contacted him with a question.

This is what the golden standard for customer service should be. Outstanding, astonishing. amazing. Gavin specifically is the best rep I've ever worked with.

Very bad service! Nowbody knows where my (7000USD) package is, nowbody can give us a estimatet shipping date, only "sorry about" emails. My customer does legal actions against me and Ex freight does nothing! First time will be de last time!

Two of your reps did the impossible for me and my client today and I could write a 10 page essay singing their praises. I normally never leave reviews in anything in my life but Racheal Draughn and Cailynn Kelley helped me salvage an international air shipment for one of my best clients. Rachael helped answer my clients questions about international shipments out of China since they were getting hoodwinked by FedEx so thanks to Rachael I was able to maximize profit all while saving my client money and building up more trust. When it came time to book I was struggling with my corporate office and was having a hard time getting help. Cailynn came in and did everything imaginable to make this shipment work when my OWN COMPANY was moving too slow on the draw. I've now got my corporate in line with what's needed but since this was a time sensitive shipment if I would have waited on my company to get this sorted I would have lost the sale and had an upset client. Literally without Rachael and Cailynn I don't know how I could have been able to make this happen and I'm absolutely ecstatic with the service and support they have provided me throughout my time using Exfreight but ESPECIALLY today! They are the dream team of international shipments and you truly have two of the best reps I've ever had the pleasure of working with so be sure to treat them nice and appreciate them as there are no other reps out there as smart, supportive, and creative as those two. I work with freight companies, clients, customer service reps etc on a daily basis and have encountered many different people and not one of them has made as positive of an impression on me as those two I really can't say it enough. They are the best and I wish there were more people like them out there!