Kim O.
Dishonest company
I purchased jeans, tried to cancel 5min after purchase I was told they had already shipped. Took weeks to receive. Asked for a refund, they refused. Do not purchase from this company. They're dishonest! Lesson learned.
We are an online store, and it has been two years since its establishment.
Exercisek (exercisek.com) has 99 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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99 approved reviews, newest moderated first
Kim O.
I purchased jeans, tried to cancel 5min after purchase I was told they had already shipped. Took weeks to receive. Asked for a refund, they refused. Do not purchase from this company. They're dishonest! Lesson learned.
Louise C.
My jeans arrived 7 weeks after purchase with a stain on them and the customer service team told me that the warehouse inspection found no faults! Lengthy delays Inferrer product Bad customer service
Grace
Products are nothing like advertised. Zips when they are advertised without zips. Different colour stitching. Different hem. Rubbish quality materials. Smells bad. Customer service terrible. Kept repeating that my order was correct despite sending photos of the item received
Emily B.
As other reviewers have stated, if I could give this company 0 stars, I would. As with others who posted recent reviews, I found out before the item was shipped that this was a scam company based in China selling a knock-off of an American product. They refused to cancel the order even when I contacted them within 24 hours of my purchase and made me wait several weeks for the item to arrive. When it arrived, it was made of terrible materials and didn't fit properly, even though I followed the size guide. They offered me first a $10 and then a $15 refund and repeatedly tried to discourage me from returning the package, which I had spent close to $100 on. I had to escalate the case to a claim with PayPal, which is still in process. I am having some back-and-forth with PayPal at this time to get a phone number for the package to be able to clear customs so that I can process my refund, but they are only giving me until July 10 to do so. It being a holiday weekend in America, this has also given me some difficulty in being able to communicate with PayPal customer service. One of the representatives told me that I should speak with the vendor directly to get this piece of contact information -- I responded that if the vendor had been cooperative in the first place, I would not have needed PayPal to mediate the resolution in this way. Now, I am waiting for a response from PayPal so that I can finish setting up this shipping label and hopefully get this issue behind me for good.
Andreas B.
Do not buy there! 1st they hid the good are coming from abroad, 2nd they did not cancel my order even though I´ve wrote them 2 min after the order 3rd they do not want to accept the return even though the have to by law!
Chris
styr unna! helt elendige produkter, samsvarer ikke med bildene på nettsiden i det hele tatt. rævva kvalitet og dårlig kundeservice.
Ileana M.
Don't order from this company. They refuse to do returns. I ordered two pairs to find the right size, neither fit so I asked how to return them. They refused saying that they had shipped me what I had ordered. This is a total scam, don't order anything from them.
Deborah C.
Well, I've learned my lesson. I will always visit Trustpilot before purchasing anything online. I purchased pants in May from Exercisek. It's now two months later and still no pants. In addition, they charged my PayPal account more than the emailed receipt As with all other reviews, their service department requested "I be patient" when I emailed my frustrations after one month. I will be working with PayPay to get a complete refund and see if there's any way to ban Exercisek's ability to use PayPal to dupe unsuspecting (somewhat naive) consumers like myself.