LAWRENCE
Take any other 5 star chain in Cancun…
Take any other 5 star chain in Cancun Mexico instead of the Excellence Resorts chain A four star resort at best Not worth the money Review of Excellence Oyster Bay Jamaica Reviewed today This hotel is meant to be a five star all inclusive property For me it fell well short and is a four star at best and I know that others have picked this up too I’m still at the hotel and can’t wait to leave in 72 hours time Don’t get me wrong I’ve been to several 5 star all inclusive properties all over the Caribbean and this has to be one of the worst value for money I came with my wife and two adult daughters for 10 nights and was quoted $11500 for two basic suites. This proved to be double the price as compared to what is available now on the resort on the internet! Nevertheless the site is idyllic and the facilities are great but it stops there. The staff are friendly enough but expect a tip which is wrong for an AI resort and an attitude problem if you cross them, apparently a local trait! They say they have ten restaurants but most are shut at lunchtime and lots at dinner so you end up eating at the same basic rubbish ones. In fact the food is well below par (except breakfast). . There was no lobster at the lobster restaurant and don’t expect filet steak at the grill either! For the price paid this was real rubbish. The available food doesn’t compare to the other 5 star AI properties in the Caribbean and is often cold due to slow service. Drinks: I’m not a drinker but was told that top shelf drinks didn’t compare to the other Caribbean hotels. Animation: hardly any daytime and a miserable show at night Water sports: They have lazy beach bum staff whose only desire is to sit in their hut doing nothing Everything they do is a favor for you ie kayaking or canoeing. You can go out in a catamaran with one of them, especially if you’re female be ready for the chat up, but woe to you if you want to catamaran alone. It’s too dangerous they cry but no more dangerous than other resorts I cry. Okay pay $50 and take a test they say. Ok I pay $50 and after 30 mins of sailing we come back and he says nothing except come back tomorrow.The next day a different beach bum tells me that it was too rough to assess me the previous day and that he would. After another uneventful 30 minutes where he had tried to chat up my daughters who had come along We came back early the next day because he had said that I could have the boat the next day solo. This was a downright lie as the next day he wanted to assess me again (with my daughters). I must add that I’m a licensed hobie cat (txo sail sailor) in the category above the ones in this resort (one sail) albeit recovering from cancer, so a bit slower to react and move but I never tipped the boat or hit anything during the test and successfully turned it around. I declined a third test and went to see the general manager who surprise surprise wasn’t in. The deputy manager heard my case and promised to relay my concerns to the manager the next day. The following day the manager wasn’t in again and I saw a hireling who stuck to the beach bum boy"s rules. I have never seen such poor management in my life! Do not believe their polite responses it’s all a facade as they all have an attitude problem when contradicted . Instead do boycott the Excellence chain and spend your money in a proper 5 star resort in Cancun Mexico home of several lovely memories. I can’t wait to leave this horrible place.Show less Date of stay: June 2023