Richard V.
They have gotten worse over the years
They have gotten worse over the years- 3rd car now was hoping for more - flexs VERY easilly in the heat. Clips don't hold mats down. The mat in the back of my truck (F-150) holds Because no one is back there but the front two do not. I had exact mats on my previous vehicle and they changed colors by the 4th year. Contiplating all weather mats because these aren't doing it for me. Potentially last time I buy exact mats.
Response from ExactMatsOct 20, 2017
Hi Richard, We're really sorry to hear that you're unhappy with your last set of mats. That's not what we want at all! To give you a bit more insight into our product, the material is meant to lay flat at room temperature, and of course, since it's vinyl, it will get more flexible the hotter it gets. With that said, there's no risk of safety or quality if the mat becoming more flexible. On the other hand, if the clips are not holding the mat down, we definitely want to speak with you about this. It's possible the clips are not in the ideal location, or something else may be going on. We take great pride in our customer service and in the quality of our product. With that, we'd like to encourage you to reach out to us so that we can discuss any concerns with you and find a solution. When you give us a call, we can absolutely address your concern with discoloration, too. One thing to remember is that we do have a Quality Guarantee, but aside from that, we always want to take care of our customers anytime we can. When you're ready, give us a call: 1-888-395-6004 I hope this information is helpful and that you feel you can give us a chance to work with you to resolve any concerns you may have.