ExactMatsReviews of exactmats.com

Response from ExactMatsSep 3, 2026

Hi Craig, Thank you for leaving your review. We're so sorry to hear you ran into some issues when placing your order. As a customer-centric company, that's certainly not what we want. In fact, customer satisfaction is our top priority. That said, we've escalated your issue to our Leadership Team to see if there's anything we can do to assist further. Someone from this team will be reaching out to you shortly, so please keep an eye out for communications from us. Thanks again!

Response from ExactMatsSep 18, 2024

Hi Shelli, Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you encountered with your order from ExactMats. Ensuring that our customers receive products that meet their exact specifications is extremely important to us. We strive for accuracy in every custom order, but on the rare occasion a customer is seeing an imperfect fit, we do have a process to follow to rectify any possible issues. This process helps us maintain the high quality and reliability that our customers expect from us. We were attempting to accomplish this with you, but when we asked for additional photos with a measuring tape (which was to precisely assess the situation and determine the best way to address the discrepancy), we were unable to obtain what we requested before the item was manually adjusted at home. We understand the frustration of needing immediate protection for your desk and the decision to modify the mat yourself. However, altering the product affects our ability to process returns or exchanges, as the item no longer meets its original specifications. This is why we always encourage customers to reach out to our support team before making any modifications, so we can assist in finding a suitable solution. That said, we regret that we were unable to resolve this issue to your satisfaction despite our Leadership Team’s multiple efforts to connect with you. However, we do want to thank you for your feedback, which is invaluable to us, as it highlights areas where we can improve our processes and communication.

Response from ExactMatsOct 11, 2017

Hi Donald, We're sad to hear that you don't love your mats and we'd love to help! After all, we have a Quality Guarantee - we want to make sure all of our customers are happy! To give you some background though, a big reason to choose ExactMats is the clear aspect, not the ability to hold liquid in the mat itself. Our mats are incredibly durable, but they are completely flat (a reason many people purchase them) and as such, they do not have lips to hold large quantities of liquid inside them. As for the odor, what you're smelling is fresh, virgin vinyl. Virgin vinyl (more info here: https://www.exactmats.com/blogs/exactmats/105933830-why-virgin-vinyl) is new, and not repurposed vinyl. That means you can count on the quality. However, vinyl can have a slight smell when you first open the box. This is similar to how some plastic (usually vinyl) shower curtains smell a bit until it airs out some outside of the box it came in. Typically, the smell is gone before it arrives at our customers' homes, but sometimes it can take an extra couple of days. If you are unhappy with your mats, which is not what we want at all, please reach out to us so that we can assist. You can email us at [email protected], or give us a call at 1-888-395-6004, so that we can address your concerns and resolve any issues you may have with your mats. Thanks!

Response from ExactMatsSep 22, 2017

Hi Leroy, We're so sorry to hear this and we want to fix whatever issue is occurring. We're not seeing an email ticket or phone call from you in regards to this, but of course, we want to help! Our team will be in touch ASAP!

Response from ExactMatsSep 12, 2017

Hi Robert, We are very sorry to hear that you were unhappy with your mats. However, we're glad that our Quality Guaranty allowed for you to return the mats for a full refund. While we are not positive what about the mats looked less than high quality to you, we do want to confirm that our mats are of extreme quality and durability. Many of our customers are repeat buyers who have been coming back for 15-20 years (purchasing a new mat for each new car). We'd love to hear your feedback though! Please give us a call if you have the time so that we can learn what made you unhappy with the product. Thanks!