Exact DataReviews of exactdata.com

Response from Exact DataMar 29, 2023

Thank you so much for your review, Denise. We are delighted to hear that Brad was such an asset during your experience with Exact Data. We strive to ensure positive experiences across the board and we're thrilled that our team delivered on this. At the same time, we know the importance of having reliable contact data and it sounds like there was a challenge in this area. We take feedback like yours seriously and are always looking for ways to improve our system in order to give you better contacts. Rest assured, we are constantly monitoring our process and constantly making improvements. We appreciate your honest feedback and thank you again for taking the time to share it.

Response from Exact DataMar 28, 2023

Thanks for taking the time to review Exact Data, Shawn. We appreciate your feedback and apologize for any difficulty you have encountered with your order. We strive to provide customers with data that is both accurate and reliable. Our team would like to take a closer look into what was purchased, including the specific contact list and gmail/yahoo accounts that are in spam so we can provide further guidance as needed. We've escalated your concern to our management team so we can work toward a resolution.

Response from Exact DataMar 28, 2023

Hi Dave, thanks for the feedback about your experience with Exact Data. We are committed to providing our customers with accurate information and services, and we apologize that in your case this did not happen. At Exact Data, we provide our customer's written contract agreements outlining the rules as well as any other customer service procedure to ensure a seamless process. That being said, I understand you may have not found some of the information clear enough. We take these types of comments very seriously and use customer feedback to improve our services. We apologize for any miscommunication during the purchase order process, but if there’s anything more we can do to help please feel free to get in touch directly with Customer Service at any time.

Response from Exact DataMar 28, 2023

Thank you for taking the time to review Exact Data, Rebecca. We are sorry to hear that your experience with our services did not provide you with the value you expected. At Exact Data, we strive to provide our customers with quality data solutions that guarantee delivery rates and drive results. We work hard to ensure accuracy in all of our leads by verifying all email addresses and often scrubbing the lists against known blacklists or bounce reports in an effort to deliver the most up-to-date contact information possible. We've escalated your concern to our management team to investigate further. Thank you again for taking the time to leave us this valuable feedback.

Response from Exact DataMar 23, 2023

In speaking to our sales and order fulfillment teams it sounds like we've been in communication with you and have taken steps to resolve the issue by providing a replacement file. We hope this has gone some way in making things right, and we thank you for bringing this to our attention. Please don't hesitate to contact us if you need any further assistance. ----------------- Hi Pamela, thank you for your review and the opportunity to address your experience. We apologize that the data we sent you was incomplete and full of duplicates. That is not an example of the degree of accuracy we strive for our customers and is definitely not up to our standards. We take customer service very seriously and are disappointed to hear about your unanswered requests for help. Our team works around the clock to ensure responsiveness and accurate data; it sounds like we have fallen short this time. Please know that action has been taken in response to your experience and the feedback you have shared. We value each customer and would love a chance to make it up to you since we fell short of our goal. We hope you will choose Exact Data again in the future, so please don't hesitate to reach out if there's anything else we can do or provide you with further assistance.

Response from Exact DataMar 23, 2023

Joe, we are very sorry for the frustration that you experienced in regard to your recent purchase from Exact Data. We understand how important it is to receive complete and accurate data in a timely manner, and we regret that your request did not meet these expectations. We take customer feedback extremely seriously and it has been shared with our operations team. We’d welcome the opportunity to look into this further if there's anything we can do to help improve your experience with us. We have strict protocols in place and processes designed to ensure excellence in customer satisfaction every time. Your input will be used to review our service process and make sure that our customers have an exceptional experience when they come to us. We apologize again for any inconvenience this has caused, please let us know if there is anything else that we can do at this time!

Response from Exact DataMar 22, 2023

We apologize for the negative experience you had with our agent and the poor quality of service you received. We're sorry that you were not set up for success, and we agree that just seeking a sale is not how we want to do business. We take customer feedback seriously and will use this as an opportunity to improve our agent training. Regarding the refund, we are glad to inform you that we have refunded your order, including the email design. This was an oversight on our end, and we apologize for any inconvenience caused. We appreciate your patience and your bringing this to our attention. We understand that our mistake has affected your perception of our company, and we hope that you will give us another chance to make things right. Thank you for your feedback, we will continue to work hard to ensure our customers always receive the best quality of service.

Response from Exact DataMar 22, 2023

Thank you for taking the time to review your experience with Exact Data, John. We regret that you did not have a positive experience with our services and are sorry for any frustration or inconvenience it caused you. We take customer satisfaction very seriously and would welcome the opportunity to make things right by understanding what happened and resolving any issues at hand. Please feel free to reach out so that together, we can work towards an amicable solution. Thank you again for your honest and constructive feedback.