Exact Data Reviews | Read Customer Reviews of exactdata.com

Exact Data Reviews | Read Customer Reviews of exactdata.com

Exact Data reviews

Showing 43 reviews with 1 star · Clear filters

Tamme B.
Nov 14, 2023
Misleading the consumer
I purchased an email list today 11/13/2023… and never received my list… only to get the run around by who told me it was a requirement to give her my email campaign.. I told her either give me back my money or I will report the company to the BBB and FTC.. she quickly returned my money that I have to wait to get back for three days… Not a good look….. look at prior reviews… something I’ve should’ve did first…
Response from Exact DataNov 15, 2023
Hello Tamme, we are sorry to hear about your experience with our email list and customer service. We apologize for any inconvenience this may have caused you. Please know that this is not a reflection of our company values or standards, and we will do everything in our power to make things right for you. Thank you for bringing this to our attention - we will use all feedback, positive or negative, to continually improve our services.
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Rich M.
Nov 9, 2023
Purchased a list
Purchased a list, which turned out to be almost 30% incorrect. Which in turn had my CRM and email servers label the campaign as spam/fraudulent. When I brought up the issue, no resolution or help was given...even after 1 month of follow ups.
Response from Exact DataNov 10, 2023
Thank you for sharing your experience with us, Rich. We are sorry to hear that the list of contacts you purchased from Exact Data contained inaccurate entries. We take data accuracy seriously and strive to provide consistently reliable service. We apologize that our team failed to assist you in resolving this issue and we will certainly take steps to ensure something similar does not occur in the future. Our goal is to ensure our customer’s satisfaction every time they purchase a list from us, so knowing where we missed the mark helps us adjust and improve accordingly.
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Rae Ellen D.
Jun 29, 2023
Very bad service and greatly lacking/incomplete list
The list I was promised and paid for never arrived. I was told a "ticket was opened to find out why" the list was so drastically incomplete but there has been no follow-up or response to my inquiries. I will not use this service again and will share my experience with others in my network. **UPDATE** The company reached out to resolve the problem and the matter. They listened and backtracked to see where the fit falls were. Ultimately, they remedied the situation to my satisfaction.
Response from Exact DataJun 30, 2023
Rae Ellen, we apologize for the inconvenience and that we let you down. Delivery of the complete list you requested in a timely manner is always our goal. It's concerning to hear that our team failed to follow up with you as promised. We strive for excellent customer service and it's regrettable that we did not meet your expectations. We would like to make sure that appropriate action is taken, a member of our leadership team will be reaching out for additional information with the goal of resolving this issue for you. Thank you for bringing this matter to our attention.
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Avalon D.
May 8, 2023
FAKE database, fraud company
We purchased a database of contractors in specific 5 States. WE'VE CONDUCTED OVER 7 EMAIL CAMPAIGNS. In each campaign we have recieved the same results: 1) 10-15% of hard bounces and duplicating contacts - NON-EXISTING CONTACTS 2) 8-12% of the clickers ARE ALWAYS from another countries (Germany, Finland, UK etc), 3) 60-75% of USA clickers ARE from the States that we did NOT purchase at all and actually from specific Cities (Washington State, Iowa - Des Moines, Wyoming - Cheyenne etc) - EVERY CAMPAIGN the RESULT ARE THE SAME! In total - OVER 85% of the database is NON-EXISTING email OR from locations we did NOT purchase!!! Amazing is that we wrote many emails to the seller (Exact Data) - NO RESULTS at all, just ignoring(( AND finally after almost a month of emails and calls another company's manager (the name of that company is Data Axle and these companies are somehow interrelated) called back and offered to investigate and replace the data. He did it, AND.... THE RESULT IS THE SAME!!! EXACTLY THE SAME! NOW this manager is also ignoring us! These 2 companies are FAKE, please save your money and time - DO NOT BUY from these companies! PS. They have on the website a little mark in the lower right corner stating that they have 990 Google reviews with average rating 4.6 - it is FAKE too)) you won't find these reviews anywhere on Google) ANYWHERE!
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Judy
Apr 19, 2023
Does not stand behind their promises!
We ordered a mailing list for zip codes 79830 and 79831. It was to be Residential, one per household. The price would be $450. We were charged more because when the list was run there were more names. When the list was received, we found there was more than one name per household listed. When I called their representative to report this error the representative said it would be corrected and a new list would be sent to us. It did not happen and communication stopped between our company and your company. We spent hours correcting the list before we could use it. There were sometimes as many as 5 names to one address. In researching the tax office recorded, prior owners names were included in the list many who no longer live here. After making all the corrections we can up with 2,193 names to mail our letter to this time. There were also a few deceased people. We will not be using your company again.
Response from Exact DataApr 19, 2023
Thank you for your review, Judy. We apologize that your experience with Exact Data did not meet your (and our) expectations. We have searched our records and could not find evidence of the email or communication you detailed here. Nevertheless, please allow us to rectify the situation by investigating the matter to find a resolution, while we apologize for the inconvenience this has caused you. Thank you for bringing this to our attention. We genuinely appreciate your thoughts and comments, and we hope to use your feedback to improve and provide better service to all of our customers. If there is anything we can do to make it right, please do not hesitate to reach out to our team.
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John
Apr 18, 2023
It was easy enough to get the data but…
It was easy enough to get the data but when I started to really look at the data over 65% of the data came from contacts that all had the same company address and only a few were foresters, which was the target of my mailer. I did not bother to use those contacts because we have companies that send us mailers like that and they never make it into the building. In fact, I get about 100 land magazines a quarter to my agents that are all spread out across the Southeast and I just have those taken out to a dumpster.
Response from Exact DataApr 19, 2023
We appreciate your feedback, John, and apologize for any inconvenience caused by the data quality. We understand how important it is to have accurate data when conducting marketing campaigns, and we're sorry that we fell short in this situation. We would like to investigate the specifics of your order and the concerns you raised, and therefore, a member of our management team will reach out to you shortly. We're committed to ensuring that our customers receive the highest quality of service and we want to make things right. Thank you for bringing this to our attention, and we appreciate your patience while we investigate and resolve the issue. We hope we can regain your trust and confidence in our services in the future.
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Tim
Apr 4, 2023
Horrendous
Horrendous. Of the 5500 email addresses I paid for, all but 250 bounced and got my account red flagged. I asked for a full refund and did not receive either a full or partial refund. A terrible waste of money and complete rip off and unless I get a refund, your rating from me for those ask is awful.
Response from Exact DataApr 6, 2023
Hi Tim, First I’d like to thank you for taking the time to provide feedback on Exact Data. Good, bad, or otherwise it’s important for us to hear from our customers. Based on the results you’re describing (your account getting red-flagged and low deliverability rates) it appears that you may be using an incompatible deployment platform. Many of the popular email deployment systems don’t allow for the import of third-party email addresses, which is detailed during our order and fulfillment process. That said, we’d be more than happy to assist you in resolving the issue to get your purchased emails deployed using one of our internal platforms. I know that we’d previously been working to provide a resolution and have not heard back in the last several weeks. We’d be more than happy to assist you again and resolution to this issue as soon as possible.
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Emily
Mar 29, 2023
The list was very inaccurate
The list was very inaccurate. I never received a new list as they promised. I wasted weeks and lots of money attempting to use a list that was at least 4-5 years old.
Response from Exact DataMar 29, 2023
Thank you for taking the time to review Exact Data, Emily. We are sorry to hear the list you received was not up to date and did not meet your expectations. We are committed to providing the most accurate data available and would like to make it right. A member on our team will be reaching out in regards to your concerns. We apologize for any frustration this has caused, but we hope that you will give us a chance to continue working together for all of your future data needs. We look forward to speaking with you soon and coming up with a solution that is satisfactory for you.
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