EwinRacingReviews of ewinracing.com

Got my chair this morning. Very fast srt up and very comfortable. Read really good reviews and found i made the right choice. Definitely recommend.

Great company and a great chair! Good quality, good price, and very comfortable! Came in the time frame I ordered it in and was very easy to assemble! This is my first gaming chair and i am very satisfied! Will order from them again!

Ordered two chairs for Christmas. FedEx only delivered one But Couldn’t track it because they would not send me tracking information. Finally a day later they send tracking info which shows FedEx marked both as delivered. So FedEx investigates and sends me a message to have Ewin begin lost package protocol which I’m assuming means FedEx pays for replacement. When I emailed them all they said was chairs were delivered and now they don’t respond to any messages or emails.

Chair arrive with arm mechanism broken. Tried to contact for return and replacement through emails and chats. Understandable that it is Covid season and take a long time to move forward with anything, however, 3 months (got chair in november) and bouncing around chats and emails with pictures and videos attach for proof and still no response.

Completely Incompetent customer service: I've never been so highly annoyed by any company. I've communicated by e-mail, by the website's contact form and even in the order comments about how to register my new chair for warranty purposes. I should have know something was fishy when there was no mention of how to register their products on their own web-site. I have only finally received an e-mail back asking for the order number (which was concerning considering they had my name & address). Anyway, I sent them back the order number listed on all of the shipping correspondence & the receipt. Their second e-mail back said that they couldn't find the order number I sent them in their records & that it was an incorrect order number. I then e-mailed them back an actual copy of the receipt assuming that would be sufficient. The third e-mail back from them ignored the whole original query & said that they had shipped the chair, named the courier and gave the delivery date & asked what the problem was. I immediately went to look for a contact number starting with the e-mail & much to my disgust, one does not exist on any of their correspondence including the invoice or any of the shipping papers. I have unsuccessfully searched everywhere & am now furious as well as shocked how a company can be in business hiding in such anonymity. Obviously their stated warranty is useless if you cant even register their product. More shameful is that they didn't even understand the query or why I was asking (or do they). Disgusted! DO NOT EVER BUY FROM E-WIN

I've never been ignored so badly by any company. I've communicated by e-mail, by the website's contact form and even in the order comments for 10 days trying to cancel the order since I picked the wrong chair (I didn't read the measurements correctly) and I haven't received any response. Not only did they ship the chair two days after the first attempts at communication, but a week later it arrived home, and now I have a big useless chair sitting in a box that I can't even return because that would mean the company has to have SOMEONE in the customer service department. I should have refused the shipment and initiated a chargeback; I learned my lesson now. But I learned an even bigger lesson: DO NOT BUY FROM E-WIN

Received my chair damaged with a large hole in it. Damaged during shipping. Was offered a £20 refund which isn't sufficient. I asked them to either up their offer, send me a replacement part, or collect and refund in full. All my e-mails since have been ignored. I've had to open a PayPal case. Do not buy from this company.

Constant excuses and the attitude of one of staff is disgusting! Telling me she wish I would wait! It’s not exactly a small amount of money for me to not be bothered! I ordered on 8-11-2020 it’s been 21 days. Contacted Yodel who do not even have the gaming chair. Absolutely disgusted at your lack of customer service and lack of care and being unable to call someone to speak to them instead of being ignored over emails! . I have been fobbed off numerous times with different excuses and enough is enough now first it was the chair had been dispatched and would arrive in 3-5 business days, then it was within a week, then it was blaming Yodel saying they are not making deliveries which is a blatant lie. Then I receive and email in which the customer service agent wrote “ I wish you would just wait” no sorry after 21 days and no chair which was a birthday present I will not just wait! Rude and unprofessional.