EwinRacingReviews of ewinracing.com

We ordered a chair for our gaming room. The chair itself is okay, nothing exceptional. It’s not comfortable for long term sessions, lacks some movement flexibility and could use some adjustments in how the arms move with you while playing. Customer service was absolutely horrible. I have never dealt with a company that is so lackadaisical with communication and customer support. Even if the chair was the best gaming chair on the planet (which it is far from), we would not be ordering from them again.

I bought this chair just over two years and was relatively happy with it until last month when the steel frame snapped in the seat. This should be covered by their 10 year warranty on the frame. I have been emailing them repeatedly as this is the only way to contact them and have received nothing in the way of response. I had a similar issue when I bought the chair as they never sent out a tracking number or responded to my emails requesting an ETA. 2 stars because the chair itself was fine until it broke.

I purchased a chair for $220 on the idea that the chair was meant for people up to 400 pounds (I weigh about 200 pounds), so, I thought it would be perfect. However, in two months, the gas cylinder broke. I contacted the support team, and they were more than happy to send a new gas cylinder. However, a problem occurred. While removing the old gas cylinder, I managed to remove the cylinder from the five star base. It wouldn't come out from the swivel base/tray. A pipe wrench and hammer were used to try and remove the cylinder, with no luck. When I asked the support team about receiving the mount in addition to the gas cylinder, I was quoted $45 for the part and $15 for shipping. Their warranty policy seems to cover the bare minimum, even when craftsmanship problems caused the swivel base to be unusable. The chair, otherwise, has been relatively good. However, I don't plan on purchasing from EWIN-Racing again, and I would recommend against others from purchasing a chair from them. Their warranty is lack luster, the support team doesn't really want to solve problems, and for $200, you could probably get a better chair. If EWIN-Racing decides to correct the issue, I will update this review. However, for now, stay away.

danger seller..

Pretty impressed by the chair actually, makes you feel like you found a "gaming" chair that may not be perfect for posture but pretty comfy and great for taller folks. However a measly year and a half into my chair and something inside the wing of the seat broke, I only noticed as the recliner stop functioning. Long story short I am 2 weeks into being strung along by Customer Service being dropped by 3 different representatives and only actually helped in one of those. I contacted the chat this week and was told I would receive an email 12 hours from then. It has been 24 and their chat is offline. I stopped being patient after the 3rd representative stopped contacting me. Honestly I don't know how this company has made it this far with a customer service so close to being a scam.

I ordered the chair after a chair of 6 years broke. I ordered it at the beginning of April, 2021. I received notification that it shipped! I was excited as there were issues where the website crashed during purchasing and they had to delete my order and I had to reorder. So I waited. a week then 2 went by and I had gotten nothing. I contact them and they give me the tracking info and they said it was delivered. They also said it was just the pad that goes under the chair and that the chair would be shipped out at the end of April. I look at the delivery date as we have 7 people here all working from home. It was on a Sunday they week before. I check with everyone, I check our drop house where everything is left so it can be put in the garage safely (Pandemic and all). I search the whole yard and I check our security cameras. Nothing was ever delivered and Fedex never even stopped at our house the day it was reported to be delivered. I talked to Fedex and they stated that I had to go through the seller so they can make a claim. After a few days Ewin responded saying a replacement would be sent with the chair. Now the date is May 7th. Still no information as the chair being sent so I contacted them. A few days later they tell me that their container was still on hold and that it was due at their warehouse by the 12th and that it would be shipped no later than the 14th. I asked if the pad would still be with it and they said yes. May 16th, still no tracking. I contacted them via their Twitter page as they seemed to drop off the face of the earth with the website and email responses. They responded when I tagged them in a complaint. They stated that it still had not arrived to their warehouse. They offered to swap the chair for a different color. I said fine and that was the last I heard from them. A week later I reached out and they gave me the updated tracking. It was out for delivery and I got it. The chair, no pad. The different color, not the one I ordered. I reach out again and ask about the pad. They just tell me it was delivered on the 15th of April. I brought back all the correspondence and they said I have to contact Fedex. I reached out to Fedex only again to be told that Ewin needed to report it lost so that it can get refunded. As of this point I am still waiting for them to respond. 3 days later. Avoid them at all costs or go through Paypal where you can actually get your money back. Maybe Paypal will end up doing something about it like take them off their list of venders.

I’m very disappointed. The building instructions which came with the chair were for a different model to what I purchased. the instructions are also very poorly written and hard to follow. I noticed the material used for the armrest and the base of the chair are made of cheap plastic- literally part of it snapped off as I was building it. Even the wheels are really bad quality. For the amount of money I paid for this product; l believe I have wasted my money- the biggest appeal of this chair is it’s aesthetics- nothing else

Love the design, Amazing comfort, And quality I have home office so I spent about 5-12hrs every days on the chair. It's way better than any other chairs I have tried in the past.. And to top it of ewin have amazing quality customer service. Update : After posting the reviews they have stopped replying on the support !