Charles L.
Great chair horrible customer service
I ordered the chair after a chair of 6 years broke. I ordered it at the beginning of April, 2021. I received notification that it shipped! I was excited as there were issues where the website crashed during purchasing and they had to delete my order and I had to reorder. So I waited. a week then 2 went by and I had gotten nothing. I contact them and they give me the tracking info and they said it was delivered. They also said it was just the pad that goes under the chair and that the chair would be shipped out at the end of April. I look at the delivery date as we have 7 people here all working from home. It was on a Sunday they week before. I check with everyone, I check our drop house where everything is left so it can be put in the garage safely (Pandemic and all). I search the whole yard and I check our security cameras. Nothing was ever delivered and Fedex never even stopped at our house the day it was reported to be delivered. I talked to Fedex and they stated that I had to go through the seller so they can make a claim. After a few days Ewin responded saying a replacement would be sent with the chair. Now the date is May 7th. Still no information as the chair being sent so I contacted them. A few days later they tell me that their container was still on hold and that it was due at their warehouse by the 12th and that it would be shipped no later than the 14th. I asked if the pad would still be with it and they said yes. May 16th, still no tracking. I contacted them via their Twitter page as they seemed to drop off the face of the earth with the website and email responses. They responded when I tagged them in a complaint. They stated that it still had not arrived to their warehouse. They offered to swap the chair for a different color. I said fine and that was the last I heard from them. A week later I reached out and they gave me the updated tracking. It was out for delivery and I got it. The chair, no pad. The different color, not the one I ordered. I reach out again and ask about the pad. They just tell me it was delivered on the 15th of April. I brought back all the correspondence and they said I have to contact Fedex. I reached out to Fedex only again to be told that Ewin needed to report it lost so that it can get refunded. As of this point I am still waiting for them to respond. 3 days later. Avoid them at all costs or go through Paypal where you can actually get your money back. Maybe Paypal will end up doing something about it like take them off their list of venders.