Janelle R.
Crappy Customer Service
This would be a great program if they had any semblance of customer service. It seems to be based in Asia and no one responds to their chat window, messages and emails. It takes them DAYS to respond, and it is usually in broken English with canned responses that are unhelpful. And when things are not working with this program, they are really not working. I am unable to export any folders at all after working through edits on all the photos. I've sent four customer service messages and eventually tried to ask on the FB group (admin won't approve it yet has approved other posts in the meantime). Overall, this program has nice features but is SO clunky. It saves me time on edits but then I waste an exorbitant amount of time trying to get things to work when the program has technical issues. They need to get some competent people in North America to help with support.
Response from EvotoSep 12, 2024
I'm sorry for any inconvenience. Our company is based in Singapore, and our support team is also located there, which might cause some time differences in our email responses. We truly appreciate your patience and understanding. We're actively working on expanding our support team to cover more regions and time zones, and we'd love to have more talented individuals join us to help address your concerns. We recently checked the information on the FB group, and everything appears to be in an approved status. If you could kindly send us the posts that weren't approved, we'd be happy to check if there were any oversights by the FB administrators. Thank you so much for your suggestions, and we're committed to improving our products to better serve you.


