EvotoReviews of evoto.ai

Response from EvotoOct 31, 2024

この度は、弊社ソフトウェアについて貴重なご意見をいただき、誠にありがとうございます。Photoshopプラグインに関するご要望を繰り返しお寄せいただいているにもかかわらず、現状の製品がご期待にお応えできていない点について、深くお詫び申し上げます。 Evotoは独自機能の効果を発揮するために、現時点では独立したソフトウェアとして提供させていただいております。しかし、Adobe製品とEvoto間のシームレスな連携は、ユーザーの皆さまの利便性向上において重要であることも重々承知しております。 今後はAdobe製品と連携しやすいワークフローのご提案やチュートリアルなど、お客様の作業効率を高められるサポート情報を充実させ、使いやすさの向上に努めてまいります。 また、現在の色補正機能に関しまして、ご期待に沿えないと感じられる点や、Camera Rawのご利用が必要な理由がございましたら、ぜひ具体的にお知らせいただけると幸いです。皆様からのフィードバックをもとに、より良い製品づくりを進めてまいります。 引き続きご理解とご支援を賜れますと幸いです。今後ともどうぞよろしくお願いいたします。

Response from EvotoOct 22, 2024

Dear Customer, Thank you so much for sharing your experience with us. We truly appreciate your feedback and are sorry to hear about the difficulties you've faced while using our service. We understand the importance of clarity regarding service credits, and we want to ensure you that we are committed to resolving any concerns. Our product operates as a software licensing service, which activates immediately upon purchase. This means you can fully utilize the credits associated with your chosen tier during the license's validity period. Licensing services do have an inherent validity period, which differs from prepaid or gift cards. We will promptly look into this matter to make sure your rights are respected and to clear up any misunderstandings about our service. Additionally, we are taking your comments about our customer service to heart. We will conduct an internal review and work on improvements to ensure our team can offer a more professional and friendly service experience. Rest assured, we will reach out to you as soon as possible to address your concerns and find a satisfactory resolution. Thank you for your patience and understanding. Warm regards

Response from EvotoOct 22, 2024

Dear Customer, Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you encountered, especially regarding the lack of notification about the expiration of your credits. We understand how frustrating it must have been to return to your photography work after a family-related pause, only to find your credits had expired. We are pleased to hear that our customer service team has contacted you and resolved the issue. We are committed to ensuring that all customers are clearly informed about our service terms and any changes in options at the time of purchase. To address this concern, we have now included clear time notifications on our purchase page, as well as on the purchase confirmation page, indicating the validity period of the credits. We hope this improvement meets your expectations and provides greater clarity moving forward. Your feedback is extremely valuable to us, and we will use it as an opportunity to improve our communication processes to prevent similar situations in the future. Thank you for your understanding and patience. If you have any further questions or need additional assistance, please do not hesitate to contact us. Warm regards.

Response from EvotoOct 22, 2024

Thank you so much for your love and support for our app! We truly value each user's feedback and understand that price adjustments can be a bit inconvenient. These changes help us continue offering you high-quality services and exciting new features. We're dedicated to improving our product to better meet your needs. We really appreciate your understanding and support. If you have any questions or suggestions, please feel free to reach out to us anytime.