EverythingcuteclubReviews of everythingcuteclub.com

Response from EverythingcuteclubJan 8, 2023

Dear Alberte, If you receive the incorrect items please email us with your order confirmation number and photos so we can take care of it.

Response from EverythingcuteclubNov 13, 2022

Thanks for your info. We are glad that the first package was successfully delivered! You told us the lipstick was missing so we shipped it out in mid October. You chose the Standard USPS international shipping. Your first package took around 50 days to arrive. We have 0 control over the international shipping speed and custom fee. It has been less than a month for the second package, we strongly suggest to wait couple weeks. You mentioned the ghost city… because it is USPS first class international shipping SOMETIMES it is untraceable after it left us. It happens to many of the packages and 99% of them are successfully delivered. Here is the info found on the website you can also google it in case you think we lied to you. We strongly suggest customer to choose priority shipping methods they are faster and with insurance “ First Class International First class international is untrackable. Once it’s been sent it’s out of our control. There is no way to track it and there is no proof of delivery or shipment. (That's why it’s so low cost!). It also doesn't have expedited brokerage, which means packages can "sit in customs" for up to 4-6 weeks. Although this is rare it does happen. Packages are sometimes not delivered at all (1% of cases), so this method is to be used at your own risk! However, it is generally fairly dependable, arriving with a week or two 95% of the time. Insurance is automatically calculated and added to your order. Lost package claims may be filed between 45 and 90 days after shipment. It is not a recommended service and only permitted for orders under $300.”

Response from EverythingcuteclubMay 11, 2022

Hi Trash Can, I am sorry that you received the wrong item. Because the item in your order is a handmade item which requires 15~25 business days to make it as it is stated on the product page and title. We didn’t ask you to return the phone case you received and kindly asked you if you could wait for the second shipment. You agreed on it. Later on you asked for refund we initiated refund immediately. Once we initiated refund the order was closed and archive. Customers information including address and contact will be deleted immediately for privacy and security issues. The cancellation and sorry emails are sent by our system email address instead of the customer service email address. You might miss these emails. We are sorry that you felt in this way.

Response from EverythingcuteclubJun 13, 2021

Hi Ana, we never ghost a customer. Please check the email address you sent to us. And you can also contact us via social media.