Beverly J.
Never got to speak to a Dr or actual…
Never got to speak to a Dr or actual person. Everything was done on email. I was overcharged but they fixed that. I am skeptical of the medication and am afraid to use it. It was not packed with ice so it came hot. Just feeling like I wasted money.
Response from EverymedsSep 8, 2025
Hey Beverly, Like most weight loss telehealth providers, we operate using an asynchronous appointment model. That means we don't do phone or video calls, the doctor instead evaluates your intake form and then makes a determination from there. If there are any concerns, they contact patients through our system to ensure it's safe to prescribe. The medication does not need to be refrigerated ahead of time, it only needs to be refrigerated after you use it for the first time. Being outside of the fridge beforehand does not diminish its safety or effectiveness. We're happy to answer any questions you have, and some of these points are covered in both our FAQ and instructions pages that are sent out to every patient (via email and the QR code on the lid of the box your pen came in). If we failed in some way, please contact us at [email protected] and let us know so we can rectify the situation. Otherwise, it sounds like a simple misunderstanding!